Senior Service Center Logistics Manager
Zoox
Operations
San Francisco, CA, USA
Posted on Jan 23, 2025
As our Senior Service Center Logistics Manager, you will be responsible for day-to-day operations for the service warehouse, including receiving, stocking, inventory management, shipping, and other warehouse-related activities. You will also plan, develop, and improve warehouse processes within our service centers. Additionally, you are responsible for hiring and developing the service center teams across the network. You will assist us in transitioning to a more production-ready company.
In this role, you will:
- Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
- Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval & schedule validation, and conduct written and oral performance feedback with direct reports at regular intervals. Engage with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
- Manage daily warehouse operations within multiple facilities, including receiving, kitting, and cycle counting. Establish the process to operate and maintain our warehouse equipment in optimum condition through KPIs to ensure continuous cost, service, quality, and safety improvement.
- Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to ensure their team stays aligned with Zoox’s overall goals. Become knowledge experts on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports to execute and deliver to Zoox’s high standards.
- Develop a strategy for ensuring all our materials are delivered on time to our internal customers at the most efficient cost during a high-growth environment. Support in the monitoring and management of budget forecast and performance against forecast; develop and implement corrective actions when performance is not in line with budget
- Develop and implement the safety guidelines to ensure team safety.
- Travel to our different service centers 20% - 25%.
Qualifications
- Bachelor's degree & 10+ years of professional work experience in a product-based warehouse/logistics operations
- 5+ years of experience leading direct reports
- Experience with Warehouse Management Systems (WMS)
- Proven ability to problem solve and improve operational efficiency with a proactive mindset and resourcefulness
- Experience working in a high-level collaborative environment and promoting a teamwork mentality. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Excellent driving history and ability to lead and commute to different warehouse locations – must be flexible
Bonus Qualifications
- Experience working with SAP (S4 Hana highly preferred)
- Experience in automotive fulfillment operations
- Autonomous vehicle industry
- Experience working with cross-functional teams in an NPI environment on go-to-market initiatives
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $150,000 to $188,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.