Sr Business Process Analyst
Workday
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
The Partner Operations organization at Workday is critical to the success and scalability of our global partner ecosystem. We are responsible for designing, implementing, and optimizing the processes and systems that enable seamless collaboration and growth with our diverse network of partners. We are a dynamic and collaborative team focused on continuous improvement and driving operational excellence.About the Role
Role Overview:
- Workday is seeking a highly motivated and experienced Senior Business Process Analyst to join our Partner Business Process team. As a senior-level individual, you will play a pivotal role in analyzing, designing, and implementing efficient and scalable business processes that support our growing partner ecosystem. You will collaborate closely with cross-functional teams, including Partner Sales, Alliances, Legal, Finance, Support, Product and more, to identify opportunities for improvement, streamline workflows, and enhance the overall partner experience. Your expertise in business process methodologies, including Agile principles, and your ability to translate business needs into actionable and scalable solutions will be essential to your success in this role.
Responsibilities:
- Lead the analysis, documentation, and optimization of key business processes within Partner Operations, including partner onboarding, enablement, deal registration, revenue sharing, partner performance management, new offering launches, and much more.
- Collaborate with stakeholders across various departments to understand business requirements, identify pain points, and propose innovative process improvements.
- Develop process maps, workflows, standard operating procedures (SOPs), and other documentation to clearly articulate current and future state processes.
- Identify and evaluate opportunities to leverage technology and automation to enhance process efficiency and accuracy.
- Participate in the implementation and testing of new processes and systems, ensuring smooth transitions and minimal disruption.
- Monitor and analyze process performance, identify areas for optimization, and recommend data-driven solutions.
- Assist in developing and delivering enablement materials and communications related to process changes.
- Contribute to the development and maintenance of process governance frameworks and standards.
- Act as a subject matter expert on Partner Operations processes, providing guidance and support to internal and external stakeholders.
- Participate in cross-functional projects and initiatives related to partner programs and operations.
- Apply Agile methodologies and principles to process improvement initiatives, fostering iterative development and continuous feedback.
About You
Qualifications:
Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field.
Minimum of 5-7 years of experience as a Business Process Analyst, preferably within a technology or SaaS company.
Strong understanding of partner ecosystems and channel operations.
Proven ability to analyze complex business processes, identify areas for improvement, and develop practical solutions.
Experience with process mapping and workflow tools (e.g., Miro, Visio, Lucidchart).
Excellent analytical, problem-solving, and critical-thinking skills.
Strong communication, presentation, and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
Ability to work independently and collaboratively in a fast-paced environment.
Experience with project management methodologies and tools is a plus.
Demonstrated experience applying Agile methodologies and principles (e.g., Scrum, Kanban) to process improvement projects.
Familiarity with Salesforce and Partner Relationship Management (PRM) is highly desirable.
Experience with data analysis and reporting tools (e.g., Google Sheets, Tableau, Smartsheet) is beneficial.
What Sets You Apart:
Experience working directly with or supporting partner organizations.
Certification in Business Process Management (e.g., CBAP, Lean Six Sigma) or Agile methodologies (e.g., CSM, CSPO).
A proactive and results-oriented mindset with a passion for continuous improvement.
Ability to influence and drive change across organizational boundaries.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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