Here we grow again!

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro is a leading global IT Solutions and Services company with over 200,000 dedicated employees serving clients across more than 66 countries.

We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

• 100% remote
• Work Authorization - USC and Green Card only
• No relocation

Project Management Job Description

The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery

• Ensure seamless delivery of all assigned projects.
• Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
• Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
• Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
• Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
• Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance
• Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
• Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
• Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
• Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
• Ensure expected ramp down (ERD) compliance as committed in MSA

Client Relationship Management

• Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
• Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Identify and close early warnings on a project to avoid any customer escalations
• Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
• Design and monitor project performance dashboards/ reports with the clients periodically

Delivery governance across the project

• Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
• Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
• Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
• Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan. Work collaboratively with delivery managers to problem solve to ensure an effective "get to green" plan is established and implemented.
• Review and monitor revenue allocations/ realization to avoid OB revenue leakage
• Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks

Automation Focus

• Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
• Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
• Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project

Innovation Focus

• Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
• Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
• Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working.

Drive and deploy Knowledge Management and sharing

• Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account
• Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings

Capability Development and Talent Pipeline Creation

• Demand forecasting in line with business requirements
• Anticipate attrition and ensure right talent supply chain to deliver the project
• Spearhead quarterly demand forecasting and resource planning aligned to project requirements
• Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
• Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirement

ESSENTIAL QUALIFICATIONS:

• 5+ years of progressive experience in project management
• Healthcare Industry knowledge and experience. Specific focus on government insurance programs (Affordable Care Act, Medicare, Medicaid, etc.)
• Microsoft Office Product Proficiency (MS Project, PowerPoint, Excel, etc.)
• Proven track record of successfully managing complex, large-scale packaged application projects within India, ideally in sectors such as retail or financial services.
• Awareness of latest trends relevant to AI, DOP SL, Health GBL, US health insurance markets group, individual, and ACA is a plus.
• Demonstrated experience in leading complex system integrations, data migrations and application customizations. Proficiency in risk management and financial analysis.
• Strong knowledge of project management methodologies, such as Agile, Scrum, Waterfall, and hybrid approaches, along with a solid understanding of the IT landscape and trends.
• Excellent communication, negotiation and stakeholder management skills, with the ability to interact effectively with senior executives, clients and cross-functional teams in a matrix set-up.
• Proficient in one or more processes - Waterfall and Agile and/or SAFe, with necessary certifications (Agile/ PRINCE 2/ PMI) and also certified in PgMP or PMP.
• Bachelor's degree in computer science, information systems, engineering, or equivalent experience in related field. Master’s degree or MBA preferred.