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Software Quality Assurance Engineer II, Personalization & Progress



Quality Assurance
Boston, MA, USA
Posted on Tuesday, April 30, 2024
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
The Personalization & Progress Team at WHOOP is responsible for the end to end coaching experience from identifying goals, setting weekly plans, providing daily recommendations to creating beautiful visualizations of member’s progress towards their goals. We take a very data-driven approach to everything we do, meaning we frequently measure the performance of our features and make iterations based on those results.
As a Quality Assurance Engineer, you will be responsible for executing on the quality sustainability of our personalized coach. You will work closely with product management to understand our members and the insights they expect from our coach. You will work closely with the development team to ensure that our products are thoroughly tested and meet the highest quality standards. You will also be responsible for analyzing test results, identifying and reporting issues, and driving continuous improvements in our testing processes.
This role reports to the Director of QA.


  • Participate in designing an overall testing strategy to validate and sustain quality of our Personalization and Progress team
  • Use data driven approach to continuously improve test coverage for our LLM powered coaching infrastructure
  • Participate in end-to-end testing processes with a focus on automation, adhering to testing philosophies and best practices
  • Work closely with the development team to ensure that test cases are integrated into the software development life cycle
  • Contribute to setting goals and performance metrics for the QA team, identifying trends and patterns to proactively address potential quality issues before they reach members
  • Analyze test results, identify and report issues, and work with the development team to resolve them
  • Work closely with cross-functional teams such as Software Development, Product, Data Science and Member Services to understand, clarify and ensure product requirements are complete, accurate and testable.


  • 3+ years of quality assurance experience in both automation and manual testing
  • Experience writing data driven backend automated tests: Java, Python, or similar languages
  • Experience with Robot test framework
  • Experience with relational databases (SQL)
  • Experience in testing LLM or Recommendations products
  • Demonstrated ability to work with individual contributors, vendors, and cross-functional teams
  • Demonstrated ability as a self starter and caring for the overall quality experience for customers
  • Strong communication skills
  • Passionate about shipping products that people love
  • Passionate about making complicated things simpler
  • Bachelor’s degree in computer science or related field
Find out more about us: "WHOOP Software Principles"
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility