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Manager, Operations

Walmart

Walmart

Operations
Bentonville, AR, USA
Posted on Thursday, July 4, 2024

Position Summary...

What you'll do...

Manager, Operations
Business Analytics, Verticals & Growth, OnDemand Delivery

What you'll do

At Verticals & Growth, OnDemand Delivery for Last Mile Delivery, you will work and grow as a team, leveraging your natural curiosity and inventive problem-solving talents to anticipate the needs of our customers and drivers. We provide the access to the tools and support you need to be your best version. This is that place. This is Walmart.

Last Mile Delivery works on fulfilling customer demand for everything in the store at the comfort of the home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. We are leveraging technology we have within our company and managing partnerships as needed to give our customers the convenience they want when shopping.

Our Last Mile Delivery programs are a critical part of our business, at OnDemand Delivery you will collaborate with a high-energy team to build new products, processes, and services to fulfill the last mile delivery space that would scale across the country.

We trust our associates to innovate the future of shopping being the biggest player in the game. If you are motivated by complex, purposeful challenges, Spark Verticals at Walmart is potentially the perfect fit for you. This is that place.

You’ll sweep us off our feet if

  • You have experience in Field Ops/Last Mile Delivery/Process Design/Project Management
  • You have a deep knowledge of the gig industry and the marketplace economy
  • You have strong analytical and deductive reasoning skills
  • You are action oriented with strong execution skills
  • You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
  • You’re comfortable with shifting priorities in a fast-moving environment
  • You have extensive experience working with cross functional team and driving projects
  • You’re structured in your thinking process and have strong problem-solving skills

Responsibilities and Tasks

  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Building engagement initiatives to ensure Spark is the platform of choice for delivery drivers
  • Cross-functional collaboration to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects
  • Translating data analysis into recommendations aligned with business objectives to meet business goals
  • Resolving on field escalations with regards to driver supply and metrics performance

You’ll make an impact by:

  • Developing new innovations and tools for site selection and continuously improving selection methodology
  • Overseeing the expansion plan for OnDemand Delivery and partnering cross-functionally with different stakeholders within the company to ensure that the team achieves the goal of new verticals launched and performance
  • Managing the development and improvement of new and existing operational tools, reports, and customer-facing functionality by providing direction and input on business and functional requirements
  • Leading cross-functional collaboration to develop processes and strategies to improve Spark driver engagement by partnering with product management, merchandising, engineering, and other groups to drive projects
  • Translating data analysis into recommendations aligned with business objectives to meet business goals
  • Building engagement initiatives to ensure Spark is the platform of choice for delivery drivers
  • Understanding and investigating driver concerns and partnering with cross functional teams to drive continuous improvements
  • Directing the execution of projects, work streams, and programs by managing and modifying associated project plans
  • Driving the execution of multiple business plans and projects by identifying customer, driver, and operational needs
  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Helping stakeholders prioritize and track short term and long-term driver engagement initiatives
  • Promoting team culture by engaging in activities that support company values, culture, diversity, learning and development

Preferred Qualifications

  • 3 – 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm
  • Master's in operations / supply chain / Analytics / Computer Science
  • Project Management - Project Management Professional – Certification
  • Experience in leading cross-functional teams

Minimum Qualifications

  • Bachelor’s degree in business administration, Engineering, Operations, or related field and 2 years of experience in an Operations, Project Management, or related position OR 4 years of experience in Operations, Project Management, or related area.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates Masters: Economics Project Management - Project Management Professional - Certification

Primary Location...

311 North Walton Boulevard, Bentonville, AR 72716, United States of America