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Senior Manager, Portfolio Operations



Highlands Ranch, CO, USA
Posted on Thursday, July 11, 2024

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Commercial and Money Movement Solutions (CMS) organization brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals, Treasury, and Government entities. We work closely with Issuers, Merchants, FinTechs and other players in the payments ecosystem to deliver these services. Our focus is to identify needs, assess opportunities, and quickly act upon our vision while ensuring successful product delivery.

The Portfolio Operations team is part of the Commercial and Money Movement Solutions (CMS) Strategy and Operations organization. The Senior Manager, Portfolio Operations role will support the Senior Director in leading portfolio operations workstreams and cadences and driving our agile transformation journey across our global product and technology teams. The candidate will play a vital role as a change agent, partnering closely with global product leadership and portfolio teams to support continued adoption of Visa’s Transformation Reimagine Work efforts across the Visa Commercial Solutions (VCS) and Money Movement Solutions (MMS) organizations.

We are looking for a Lean Agile expert with extensive change leadership experience, a proven track record of implementing agile practices, and a history of driving efficiencies across product and technology delivery. This role will partner closely with our product and technology teams to lead transformation programs and portfolio operations deliverables across our global CMS organization. This role will be accountable for leading transformation efforts across the business while shaping the behaviors, processes, and practices that enable Visa to design, build and successfully launch new global solutions for our customers and clients.

Essential Functions

  • Lead the development and coordination of executive QBRs to report on delivery against our product roadmaps, highlight challenges and risks, and overall progress against CMS transformation priorities.
  • Partner closely with product and portfolio leads within VCS and MMS to define templates, identify operational efficiencies, optimize processes, and define and standup new frameworks as needed.
  • Become a Jira Align (JA) subject matter expert and partner with leads across CMS Product and Technology to optimize JA adoption, set up appropriate work hierarchies, and automate reporting.
  • Lead the overall agile transformation effort across CMS including definition of OKRs and ownership of the roadmap. Work with senior leaders in Product and Technology and their supporting product delivery teams to define and assess options, and drive execution of the CMS Transformation roadmap.
  • Represent CMS priorities while collaborating with the Central Product Operations team to align on Visa-wide transformation efforts, frameworks and processes. These efforts include quarterly published roadmaps in the Product Catalog, the Visa Product Lifecycle Methodology, and Product Taxonomy workstreams.
  • Coordinate the development and implementation of holistic communications across CMS organizations throughout transformation effort. This includes close partnership with CMS Product and Technology teams to cascade processes and communication from the Central Product Operations team.
  • Go beyond theory to develop and implement standardized agile mindsets, behaviors, and practices practically and pragmatically across CMS product and technology organizations.
  • Provide coaching across all levels to adopt and apply agility and Lean Thinking and Agile practices to increase business value delivery.
  • Create strategic alliances with our Technology team and other internal partners to define frameworks and reporting to accelerate adoption of the Visa Agility Framework.
  • Provide a clear path to accomplish agile transformation outcomes and define quantitative frameworks to measure success, measure and track progress against Transformation OKRs.
  • Remove barriers and create problem solving environments, highlight challenges to execution and seek leadership support as appropriate.

Key Competencies for success in the role:

  • Role model an agile and adaptive mindset, and provide ongoing feedback and coaching across a broad range of employee tenure and seniority to facilitate mindset and behavior shifts across the organization.
  • Balance strategy and execution orientation with the ability to quickly synthesize information and communicate (story-tell) to share vision with constituents at various levels.
  • Be bold – don’t be afraid to question, push, speak truth to senior leaders, share your own point of view, and respectfully question historical ways of operating.
  • Strong emotional intelligence – someone who can read people and demonstrate outstanding leadership and influencing skills including integrity, credibility, empathy, collaboration, and ability to connect people and work.
  • Self-motivated, with low ego, a curious learner with a growth mindset.
  • Strong organizational skills – able to scope and organize work, organizational structures, systems, people, and processes to drive value.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications
• 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an advanced degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• A minimum of 8+ years of successful experience in progressive leadership roles in Product or Services in Payments or Technology industries with a priority on global B2B, B2B2C service models.
• Previous experience in a portfolio operations role producing dashboards, templates and content for executive reviews, and facilitating cross-functional meetings with leadership.
• Consulting background with experience reengineering and optimizing processes, defining and rolling out new frameworks and defining quantitative success metrics.
• Strategic ability to solve complex global, cross-functional issues exercising critical thinking and sound judgment.
• Strong program management skills to coordinate and lead complex projects with cross-functional teams.
• 5+ years demonstrated a record of developing and implementing agility frameworks at scale that led to measurable results.
- Passionate Agilist who knows the difference between Agile and Agility, and can explain it to audiences with less expertise.
- Experienced applying Lean Thinking/Principles to business problems and create high agility solutions.
- Experienced working in a fast-paced environment navigating ambiguity successfully, with minimal support.
- Self-motivated and highly driven. You have a “get-things-done” attitude in your DNA.
- Growth mindset and believe that learning new things is a critical component to success.
- Experience working in a collaborative environment over being a one-person powerhouse.
- Strong communication and storytelling skills, can successfully use verbal and written communications to provide insights, guidance, and growth.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 125,500 to 192,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.