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Sr. Site Reliability Engineer - Open VisaNet Application Support (Containerization Technology)



Software Engineering, IT, Customer Service
Highlands Ranch, CO, USA
Posted on Thursday, June 27, 2024

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

The Product Reliability Engineering group is looking for a bright, passionate, and dedicated employee to join in 2nd Level Applications Support team as a Senior Site Reliability Engineer. In this role you will be responsible for supporting various Digital projects and supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily.

The Senior Site Reliability Engineer is part of a team responsible to provide successful implementation and management of Visa services (applications under PRE PPD- OVN and Token Services in the production, CTE or pre-Prod environments), ensuring the service meets the corporate quality, security, and compliance standards, and providing the documentation for the ongoing support and maintenance of the systems.

Essential Functions:

  • Responsible for providing 24X7 Application Support across multiple Visa applications.

  • Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.

  • Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions.

  • Responsible for managing the performance and tuning of several Visa applications.

  • Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.

  • Work will involve collaborating with multiple stakeholders in Technology – O&I, Product Development, Product teams.

  • Assessing reliability and ensuring Operational Acceptance Criteria are being met.

The Skills You Bring:

  • Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale.

  • Challenge the Status Quo: Comfort in pushing the boundaries beyond traditional solutions.

  • SRE Expertise: Expertise in Application Support, problem solving for critical applications.

  • Builder: Experience automating and deploying modern services and applications with quality and scalability.

  • Learner: Constant drive to learn new technologies such as Angular, Kubernetes, Docker.

  • Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have awesome team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience in application support for real time applications, High volume- high throughput apps – Intermediate level
• Red hat’s version of Kubernetes, Docker called openshift/Mirantis - Expert level
• Experience in working as a Cloud DevOps Engineer, Build & Release Engineer, System Administrator and Automation - Expert level
• Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using Jenkins - Expert level
• Experience in Kubernetes to deploy, scale, load balance and manage Docker containers with multiple name spaced versions - Expert level
• Akamai/Cloudflare, Active-Active setup Application - Basic level
• Knowledge and experience with Linux and UNIX – Intermediate level
• Working experience on Golang/Java based applications – Basic level
• Experience in working with IBM DB2/MYSQL/Cassandra DBs – Basic level
• Load Balancer, TCP layer architecture – Intermediate level
• Experience with Service Now and ticketing workflows is preferred. Working experience with monitoring tools like SPLUNK or Humio or any other monitoring tools/processes will be advantageous.
• Prior working experience with Card and transaction domains will be advantageous.
• Experience in Production support working in a globally distributed team.
• ISO 9000 and ITIL experience will be advantageous.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 96,600.00 to 136,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.