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Account Manager Retail SMB-Business Sales



Sales & Business Development
Southfield, MI, USA
Posted on Thursday, July 4, 2024

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

You will be introducing small and medium business customers to the latest high-tech 5G products and services that solve their unique business needs. You will interact with our small and medium business customers in the retail store as well as digitally. You’ll demonstrate the value of our products and services by introducing end-to-end technology solutions to energize their businesses. Driving small business results, you’ll generate new business through prospecting, networking, and working leads and referrals.

As a floater, you will be supporting vacant store locations (physically in person and/or virtually) within a given Director’s territory, as well as locations where the incumbent R2B AM is on a leave of absence or extended vacation.

This position has a 12-month time title requirement and, based on business needs, you could be moved into an existing open Act Mgr Rtl SMB-Business Sales position in the territory.

  • Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.

  • Growing your customer base by acquiring and retaining accounts in the small business segment through store activity.

  • Utilizing solutions-based selling techniques to solve business problems for your customers.

  • Servicing the needs of the existing customer base.

  • Using sales enablement systems and tools to track, forecast, and manage your pipeline and book of business.

  • Work hours may vary between 9 am-7 pm, and will include at least 2 Saturdays per month

  • Follow up with customers who interacted in-store through prospecting efforts.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Three or more years of relevant work experience.

  • Experience in sales, marketing or customer service.

  • The ability to remain flexible and adapt to the needs of the business, including the potential for weekly store reassignments

  • Valid driver's license.

  • Willingness to travel.

Even better if you have one or more of the following:

  • A degree - Associate or Bachelor's Degree or related certifications/college courses.

  • Outside sales experience including outbound prospecting.

  • Wireless sales experience exceeding quota.

  • Experience influencing a team to drive sales results.

  • Capability to drive positive results in a team environment.

  • People skills for influencing, negotiating, conflict resolution, and the demonstrated ability to build trust and act as an influencer at all levels.

Why Verizon?

Build your resume with this hybrid outside sales role that will provide a career pathing to larger and more complex business sales opportunities. Take advantage of this unique sales role where the opportunities to move to other exciting sales channels are unlimited.

Verizon is an award-winning company and has been recognized by the Diversity Best Practices Inclusion Index, and Working Mother Magazine, as a best company for multicultural women, as a top 10 Best for Vets employer, and as a top 10 Military Spouse Friendly Employer.

Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you.

Be challenged.

Our technologies and our customers’ needs are always evolving. You’ll be at the forefront of the tech world’s latest trends

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours


Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.