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Branch Channel Experience Program Manager



Atlanta, GA, USA
Posted on Tuesday, July 2, 2024

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Strong preference for candidate to sit in Atlanta. Potential for candidate to sit in Richmond or Charlotte. Hybrid schedule (4 days per week in office beginning 10/1) is required

The Branch Channel Experience Program Manager will serve as a Business Lead on the Branch Channels Execution team. The Branch Channels Execution Team oversees various programs impacting the physical Branch and ATM network, as well as Enablement and Teammate Readiness for various software or applications used by our clients and / or Branch Teammates.

Physical Channels program management could include leading various components of Branch Openings, Relocations or Consolidations, Renovations, Signage and branding, ATM deployments, Mobile Branches, etc...

Enablement and Teammate Readiness would include partnering with product, strategy or LOB owners to understand roadmaps, strategic direction and how branch teammates will be impacted. In turn, the Lead would ensure the broader Readiness team is aware so teammates can be trained.

The Program Manager is expected to demonstrate thought leadership by clearly understanding and communicating the Program strategy to business partners while leading execution activities to ensure alignment with the Bank's overall strategy.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Leverage program and project management concepts and methodology to effectively execute strategic decisions to improve Truist's network (i.e. developing program schedules, managing critical path activities, drive integration of activities with LOB partners, managing/mitigating risks and issues, etc...)
2. Provide thought leadership across key programs to drive continuous improvements across Truist's network while building repeatable and sustainable processes.
3. Collaborate with business partners, including broader Business Management & Enablement teammates, Corporate Real Estate, Operations, Compliance, Finance, Marketing, Region Leadership, Enterprise Operations, etc..., to achieve program goals
4. Lead and facilitate working meetings that engage cross LOB stakeholders necessary to execute program activities
5. Assess current state of program(s) and develop future state based on Strategic vision; drive execution activities to help fill the gaps between current and future state.
6. Proactively manage program needs by collaborating with members of Branch and ATM Transformation execution and strategy teams
7. Develop and track program level Key Performance Indicators; set process improvements to meet KPIs and SLAs.
8. Maintain (and develop as needed) critical program artifacts, RACI, playbooks, toolkits, deployment/inventory trackers, status reports, templates, etc... to enable successful execution
Required Qualifications:
1. Bachelor's degree or equivalent work experience in a relevant field.
2. 5+ years of experience managing programs or projects with cross LOB stakeholders.
3. Ability to operate autonomously and make decisions aligned with strategic direction.
4. Demonstrated ability to resolve conflicts or address risks and issues as they arise.
5. Demonstrated excellence in change management, program or project management, meeting facilitation, and communication.
Preferred Qualifications:
1. Certification in project management or process improvement methodologies (Six Sigma, PMP, CPM, PgMP)
2. Financial Services experience preferred
3. Demonstrated knowledge of Microsoft Suite (PowerPoint, Word, and Visio) with advanced knowledge of Excel and PP

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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