Diagnostics Engineer, Driver Assistance Systems
Tesla
Diagnostics Engineer, Driver Assistance Systems
| Job Category | Engineering & Information Technology |
|---|---|
| Location | PALO ALTO, California |
| Req. ID | 238642 |
| Job Type | Full-time |
Tesla is seeking a Diagnostics Engineer for Tesla’s Driver Assistance Systems, which includes Autopilot software and associated hardware. This role is at a key connection point between our Silicon Valley development teams and North American Service Centers. A strong technical background in diagnosing complex electrical systems with heavy software content and deployed in safety-critical applications is required. This engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.
As a Diagnostics Engineer in the Vehicle Software organization, this role is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products.
- Subject matter expert and final point of escalation for technical issues in the field related to Autopilot and associated hardware, such as cameras, radar, sensors, and ECUs
- Provide diagnostic support to North American service centers for complex issues and work with relevant hardware and software teams to identify root cause
- Create clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams, collaborating on root cause analysis and development of countermeasures
- Conduct large-scale data analyses to identify and triage issues
- dentify and propose product improvements to hardware and software development teams that will increase reliability, reduce service cost, and improve customer satisfaction
- Define requirements for on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
- Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists
- Review user experience issues and deficiencies and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
- Lead necessary service campaigns by defining and validating repair procedures, authoring service bulletins, and ensuring service has the necessary software, tools, and parts
- Create documentation on system design and theory of operation for new Driver Assistance features to be referenced by global service teams during troubleshooting
- Degree in Electrical Engineering, Computer Science, Robotics, Automotive Technology or similar, or equivalent experience considered
- Experience working with complex, electromechanical systems with embedded software
- Experience with autonomous vehicles preferred
- Experience with computer architecture (processor memory, kernel, operating system) and cameras a plus
- Experience with common communication protocols (CAN, LIN, SPI, Ethernet preferred
- Experience in real time technical support or real-time diagnostics of a physical product preferred
- Basic experience in Python; ability to read or interpret C/C++ a plus
- Experience with data acquisition, analysis, and processing tools, such as SQL
- Able to read and interpret electrical schematics
- Prior experience in Formula SAE or experience working on personal cars is a plus
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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