At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Operations Monitoring Manager serves as a Lead in T-Mobile’s Enterprise Security Operations Center (ESOC), overseeing a group of Specialists and Senior Specialists. In this role, you are responsible and accountable for operational direction, activities, and overall performance of the group while ensuring alignment with Corporate Security's mission, goals and objectives and those of key partner organizations. As the shift lead, you will conduct shift briefings and document shift activities for the Director of Intelligence. This role will spearhead improvement initiatives and optimize ESOC workflows, providing support to all Specialists based on volume and daily requirements. You will collaborate with senior leadership to develop and implement strategic security plans that align with business objectives and mitigate risks. In addition, you are responsible for compiling and reporting on key ESOC performance metrics, managing cross-functional projects, and fostering a culture of readiness within the organization.

** This is a salaried position that primarily follows “2nd shift” type hours, with a typical start time of 11:00 AM or 12:00 PM. While the standard schedule will be consistent, occasional adjustments may be required. We are looking for a candidate who can be flexible in their working hours to accommodate team and business needs. **

Job Responsibilities:

• Develop, maintain, and report on key monthly ESOC metrics to leadership
• Lead pre/post shift briefings and shift handovers, while compiling the Daily Shift Report for leadership
• Manage and provide leadership, mentoring, coaching and career development planning for team members.
• Audit Specialist activities to ensure quality control
• Support all Specialist and Senior Specialist shift-based activities as needed based on ESOC activity volume

Qualifications:

• High School Diploma/GED required; Bachelors Degree a plus
• 7-10 years combined experience in the following fields - Loss Prevention, Fraud Management, Asset Protection, Risk Management or Corporate Security.
• 4-7 years experience in Corporate Security of which a minimum of 3 years must be at the supervisory/management/leadership level.
• 2-4 years experience in Security Operations Centers, event triage, and emergency response procedures & processes.
• 2-4 years experience in medium to large programs, projects and field-impacting tactical operations.
• Demonstrated broad knowledge and expertise in the application of security-related tools, technology, methods and industry best practices.
• Strong problem-solving skills with the ability to analyze complex issues and develop creative, data-driven solutions.
• Excellent effective communication skills, both written and verbal, to clearly convey ideas, collaborate with teams, and engage partners.
• Ability to think critically and make sound decisions in fast-paced or high-pressure environments.
• Proven experience in building relationships and working cross-functionally to drive business objectives.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $88,200 - $159,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.