At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Senior Technical Product Manager, as part of the Wholesale team, provides technical support and consulting to ensure customer enablement, integration and implementation of established T-Mobile products and services. The Senior Technical Product Manager is a key member of the Wholesale team driving all aspects of Wholesale focused network solutions, requirements, certification, platform recommendations and customer onboarding. Through alignment with appropriate engineering teams, the Senior Technical Product Manager leads business strategy, requirements communication and all validation activities to provide wholesale solutions to our partners and customers. The Senior Technical Product Manager provides technical leadership in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. Other related tasks and scope may be assigned to this role as business needs dictate.

Job Responsibilities:

• Provide expert knowledge on device and data products and services offered by T-Mobile through the Wholesale Sales channel.

• Support the Business Development team by making technical presentations to senior executive management level; clearly presenting technical concepts related to multiple MVNO platform capabilities (e.g. NetCracker, YNOW, Plum) and other T-Mobile solutions with prospective partners.

• Work with Engineering and Product Development to ensure reliable enterprise focused products. This includes driving product certifications through our labs as well as enabling network trials for customers.

• Review and assess product development requirements and develop feature specific test and certification plans.

• Responsible for collaborating with the Project Management, Enterprise IT, Product Management, Engineering and Sales Operations teams to achieve go to market deadlines for new products.

• Assist with troubleshooting and resolving device solutions roadblocks for customers.

• SME for new technologies and T-Mobile roadmap for wholesale ecosystem especially 5G Advanced Network Services including Network APIs, cloud-based security services such as policy/application-based routing, edge computing, and private networking.

• Provides technical training to potential and current customers and internal teams.

• Provides Sales teams updates - Network coverage/Network build-out plans Technical SME/owner for specific topic/specialty High level support and troubleshooting Interface with engineering teams to resolve network issues and increase stability.

• Work with requirements teams for new feature testing scope and provide high level overview to leadership and sales support on eSIM, 5G and RedCap use cases supported on T-Mobile network.

Education:

• Bachelor’s Degree required; BSEE or BSCSE preferred.

Work Experience/ Qualifications:

• 5-7+ years in telecommunications, IT administration or network engineering roles with a professional track record of successful technical leadership involving network, device and application troubleshooting skills.

• Ability to influence, lead and coach cross functional teams and champion new concepts, ideas.

• Excellent written and oral communication skills

• Strong goal attainment, time management, prioritization ability to multi-task, and work in a fast-paced team environment.

• A valid driver’s license and satisfactory driving record is mandatory.
  

Preferred Experience:

• Understanding of and experience with the following: Wireless Network design & architecture; LTE, LPWAN, 5G; Remote access computing methods; Layered communication protocols; Enterprise security architectures and principles IP and ATM networks; Wi-Fi networks and design (802.11a/b/g).

• Experience with Private APNs, Software Defined WAN (SD-WAN), cloud-based security services such as policy/application-based routing, edge computing, and private networking.

• Experience in one or more of the following areas: .Net, C#, Java, Docker, Web Services, SOAP, REST, Azure ARM, PowerShell

• Passionate about learning new technologies and creating innovative solutions

• Self-directed and able to troubleshoot and solve problems independently as well as a team

• Actively collaborates with engineers and peer teams, voluntarily shares information.

• Ability to work independently and with no direction/supervision.

• Able to quickly adapt to new or evolving technologies related to new product & services requiring validation or research.

• Proactive in identifying and proposing solutions

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes / Up to 20%

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.