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Sr. Commercial Marketing Manager - Customer Management



Marketing & Communications, Customer Service
Overland Park, KS, USA
Posted on Tuesday, July 9, 2024

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

*** This position must be located in Overland Park, KS; Bellevue, WA; Denver, CO; or Frisco, TX. This is a hybrid role, requiring at least 3 days a week in office.

The Sr Commercial Marketing Manager is responsible for developing and implementing strategies to drive company growth, with a laser focus on reducing disconnects and managing the Broadband customer base. This role is responsible for tightly managing quarterly forecasts, developing strategies informed through base segmentation, and creating business cases for all base management initiatives factoring in market dynamics and consumer patterns. The Sr Commercial Marketing Manager will work with multiple internal and external groups such as Finance, Market Intelligence, Product, Engineering, Marketing, Program Management and Operations to define and implement strategic vision. Lead the discovery phase for new opportunities and present recommendations to senior leadership. This is a great opportunity for a strategic, analytical, and financial minded professional to identify new solutions and carry out projects in a large supported environment.

Job Responsibilities:

  • Develop and implement commercial strategies to improve subscriber and revenue growth, QGP outcomes and targets. Inform strategy and high-level business rationale in-quarter, taking ownership across matrixed organization w/focus on customer targets and revenue.
  • Ensure analytics, In-mortem analysis, performance management frameworks/scorecards are in place to drive toward commercial goals, business case expectations and inform in-quarter decisioning, contingencies, and optimization to win the quarter.
  • Collaborate closely with FP&A, channels, marketing and GTM teams to drive successful steering of QGP outcomes.
  • Distill large amounts of information into clear solutions – provide critical inputs into the creation of the quarterly outlook and steer delivery of QGP goals. Drive pacing to target, risks/opportunities and recommendations to leadership, drive alignment and execution across working team to win the quarter on weekly basis.
  • Responsible for identifying targeted opportunities based on segmentation of the customer base, competitive landscape, business performance and customer struggles. Provides strategic recommendation on offers and programs to retain customers.
  • Model business impacts and develop business cases for critical initiatives
  • Implement quarterly offers partnering with operations, supply chain, finance, messaging, product management, analytics, consumer insights, pricing and more. The role requires strong cross functional partnership across the enterprise to ensure flawless execution of offers in market and performance management.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
  • Education:
  • Bachelor's Degree (Required)
  • Master's/Advanced Degree (Preferred)

  • Work Experience:
  • 6-10 Years - Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods.
  • Analyzing customer, business, and industry data to drive business performance
  • Business case development to support strategic recommendations
  • Driving strategy cross functionally
  • Comfort with ambiguity and a dynamic work environment

  • Knowledge, Skills and Abilities:
  • Financial competence/business case development - Knowledge of financial drivers, experience in managing return on investment objectives, ability to develop high level financial models and review quarterly forecasts and budgets.
  • Forecasting and results measurement - Ability to lead planning cycle in fast paced and highly competitive industry with collaborative approach.
  • Strategy Development - Experience in defining and leading marketing strategies.

• At least 18 years of age
• Legally authorized to work in the United States

Colorado Pay Range: $132,400 - $179,100

Washington Pay Range: $142,100 - $192,300

o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.