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Senior PR Communications Manager, Issues & Regulatory Media

T-Mobile

T-Mobile

Marketing & Communications, Legal
Bellevue, WA, USA
Posted on Sunday, June 30, 2024

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
We are seeking a Senior Communications Manager to lead regulatory and legal PR programs and media relations. This role requires a proactive PR expert skilled at crafting strategic messages and building strong media relationships to communicate the company’s story to regulatory and legal audiences. You have the creativity to build unique storytelling opportunities that help tell our story with policymakers and thought leaders in DC and at the state/local levels. You are a world-class media relations pro who can land coverage in key media including Beltway, tech policy, wireless, technology and consumer technology, as well as regional and local outlets. This role requires a deep understanding of regulatory and legal processes, the intersection between technology and geopolitical issues and the media landscape that influences national and state legislators (you know what they want to know). You will manage communications for high-stakes issues and when needed, pinch hit on a wide variety of projects and topics.

Responsibilities include developing and driving rock-solid PR proactive and reactive plans, setting media strategies, identifying storytelling opportunities, using different channels, supporting legal and regulatory issues and challenges, pitching media, placing stories and delivering measurable results. The candidate should be an effective collaborator, partner-driven to build relationships and able to connect dots delivering high-quality work. Additionally, the role involves anticipating, mitigating and responding to issues, driving research, making aligned recommendations and executing. You are nimble and able to shift on a dime. This includes being OK answering your phone in the middle of the night (you know why it’s important) and are unfazed when your to-do list changes. The successful candidate will see T-Mobile’s “big picture,” think strategically, advance our corporate and government affairs narrative, manage interactions across multiple teams in different locations, focus on priorities and push back when needed.

The position is based either in our Bellevue, WA headquarters or Washington, DC office.

Job Responsibilities:

  • Drive communication planning and strategy by actively participating in planning discussions across multiple lines of business and with legal and GA teams in alignment with company priorities.
  • Recommend, develop and orchestrate communications strategies and tactics.
  • Collaborate with communications, brand values, government affairs and external relations teams to align on priorities, craft communication strategies and implement plans to secure earned media coverage.
  • Collaborate with social media, marketing, network, technology and other teams.
  • Constantly generate fresh ideas to build stories that generate positive perceptions towards T-Mobile with campaigns, messaging, press releases, fact sheets, op-eds, talking points, leave behinds, social and more.
  • Leverage a broad range of communication channels.
  • Proactively identify and leverage trends and newsjack what’s coming; modify narratives as needed.
  • Develop and maintain regional and national media relationships inside the Beltway and with various segment audiences.
  • Proactively communicate T-Mobile news and trends to secure media coverage in the Beltway, tech policy, wireless, national, local and beyond.
  • Monitor media and regulatory landscapes in the Beltway, providing updates on trends and issues to partners and corp comm team.
  • Enhance visibility of senior leadership in the DC market and beyond.
  • Educate and advise internal partners on communications strategy and tactics.
  • Gather insights and objectives to make recommendations, facilitate decisions and ensure alignment.
  • Proactively advance and protect T-Mobile’s reputation by identifying and addressing potential issues.
  • Lead issues management, advance planning and scenario mapping to prepare response strategies and materials for potential issues, including legal, policy and regulatory matters and challenges.
  • Manage crisis communication, including monitoring, strategizing responses and conducting post-event analysis, using trendspotting and data to preemptively address issues.
  • Make recommendations for issues (short and long term) that put T-Mobile in the best light aligning to both business and communication priorities. Partner across teams, take input and push back where needed.
  • Jump in on other topics and projects when the team needs you.
  • Implement new tools and best practices to improve processes.
  • Set and achieve goals, track critical metrics and manage budgets.
  • Be flexible to take on additional projects as needed and participate in an on-call rotation for after-hours issues.
  • Work from the office a minimum of three days a week and travel regularly to headquarters or the DC office (1-2 times per month).

Qualifications:

  • Bachelor’s Degree with 10+ years of experience in communications, ideally in a dynamic corporate PR team or PR/marketing agency, handling both proactive and crisis communications.
  • Strong existing media relationships, particularly within Beltway and top-tier tech/wireless sectors, with a proven track record in media engagement and a keen interest in current news and media trends.
  • Deep understanding of consumer and wireless technology, or ability to learn quickly, and experience in the D.C. environment familiar with legal, government affairs and industry processes.
  • Experienced in working closely with senior leaders to define strategies, develop plans and achieve measurable results, using data and insights to drive the company’s narrative to targeted audiences.
  • Expert in multi-platform communication across various channels, with a deep understanding of the evolving media/social media landscape, and skilled in simplifying complex issues and finding opportunities in challenging situations.
  • A proven track record of delivering with a bias for action in a rapid response environment.
  • Excellent organizational and communication skills, adept at storytelling and proficient in partnering across company teams.
  • Skilled in simplifying complex issues and finding opportunities in challenging situations.

Personal Characteristics

  • Thrives in a fast-paced, innovative environment; adaptable, quick-thinking, and comfortable with uncertainty and daily challenges.
  • Capable of working independently, effectively managing and communicating timely updates, with excellent follow-through skills and a commitment to doing what is promised.
  • Proactive self-starter with a roll-up-your-sleeves attitude, high integrity and a bias towards action, ready to take initiative without waiting for direction.
  • Possesses strong interpersonal and communication skills, critical thinking, a positive and upbeat attitude, and a high level of self-confidence.
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $115,600.00 - $156,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.