Engagement Manager - 30220
Splunk
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Responsibilities:
- As a Sr. Engagement Manager, you will get involved early in the sales process to position the right solution to ensure customer satisfaction.
- Determine the services strategy aligned with your sales counterparts for Public Sector territories and position and present services solutions to customers.
- Understand the solution options available to the customers and engages the right team to win the deal and drive customer’s trust.
- Works with the Contract and Project Management Offices to adhere to Splunk standard methodologies and business guidelines and apply collaboration tools to access and share new assets, information, and updates.
- Apply existing proposals and SOWs to improve efficiency and consistency.
- Effectively complete the RFP/SOW process in partnership with the area sales teams.
- Accurately forecast opportunities and pipeline, ensuring the information in SFDC is current at all times.
- Maintain accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted.
- Collaborate with area Sales leaders and Account Managers to build relationships, develop pipeline and close bookings as measured by booking targets.
- Collaborate with Sales Engineering to ensure Services is engaged early and at the required level of technical detail and content.
- Work within the SPLUNK ecosystem to ensure we are presenting a full solution to our customers.
- Team with partners to develop mutually beneficial relationships while continuing to focus on customer success.
- Involved in remediation of customer problems, serving as customer advocate to ensure problems are successfully and rapidly resolved.
Requirements:
- 8-10+ years of related experience scoping and writing SOWs and selling and delivering professional services.
- Proficiency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise
- Project Management skills to manage customers. In some cases will provide Project Management oversight depending on the size of the territory they are looking after.
- IT Service delivery and support.
- A minimum 5 years of selling services to support the delivery of enterprise software solutions, covering a sizable portfolio of Public Sector customers.
- Excellent verbal and written communication, and the talent to produce powerful, and effective RFP/RFI responses.
- You should have an understanding and experience supporting the Public Sector procurement process and customers.
- Experience with big-data enterprise technologies (e.g., data warehouse solutions, Hadoop) is preferred.
- Government Security clearance is highly desirable for this role (preferably at a TS/SCI level).
- Willing and able to travel up to 50%, as required.
- Bachelor's degree in computer science or business or equivalent experience
This job is no longer accepting applications
See open jobs at Splunk.See open jobs similar to "Engagement Manager - 30220" Ellis H-1B.