Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We are looking for a Senior Staff DevOps Engineer with a proven track record of collaborating across various teams to deliver a quality, well-tuned system that performs and scales at peak load. In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.

The ideal candidate for this position is a software engineer with a strong background in DevOps and Configuration Management, web, and network infrastructure architecture and protocol, build and deployment process, change management, and release management. The candidate must have a passion for building, automating, and deploying scalable solutions.

You will also enable peers in engineering, customer support, and cloud teams to leverage our solutions and related services.

Qualifications

To be successful in this role you have:

• 6+ years of experience in DevOps specific activities viz. build & deploy system
• Change management and release management
• Experience with large scale web-based applications and Linux production environments running MySQL and PostgreSQL
• Ability to work with development teams to develop, test, deploy, and report on product performance, quality, security, and stability
• Proven Linux skills: including system administration, script development, file system management, searching/finding files
• Desire to seek continuous improvement in the quality assurance processes to drive better quality and efficiency
• Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)
• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure.
• Will act as a technical lead for the team, removing manual processes in favor of automation
• Will participate in compliance audits and ensure we are proactively meeting controls
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies. To succeed you will need to investigate and discover on your own.
• Is comfortable with public cloud infrastructure technologies such as Microsoft Azure, Amazon EC2
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator
• Has integrity, and honesty and can uphold ServiceNow’s values

Strongly Desired (More is Better):

• Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments

• Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)

• Solid background with agile software development methodologies (e.g. scrum)

• Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box

• Experience with concurrency, multithreading, and the deployment of distributed system architectures

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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