Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a ServiceNow Platform Architect for our US Defense and Intelligence business, with a focus on Application Development, Authentication & Security, Integrations, and Workflow/Process automation on the ServiceNow platform. We’re looking for someone who is an expert on US Federal DoD and/or Intelligence Networks and how public clouds interface with them. Ideally, this person is deeply familiar with the ecosystem of cloud offerings in the

Defense/Intelligence market, and hands on experience with several of them. The Federal Platform Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning, with a desire to solve the Federal governments biggest technical challenges.

What you get to do in this role:

· Interact with customers and prospects to understand their business needs and desired experience.

· Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments

· Strong alignment with product management and engineering teams on roadmap and field feedback

· Provide mentoring and training to peers and other colleagues in the organization

· Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online

· Scope and deliver Proof of Concept/Proof of Value engagements with prospects

· Stay current on product developments/releases

· Support Marketing events – user conferences, trade shows, webinars etc.

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc.

· Work with a matrix of sales and solution consulting peers to solve the Federal government’s hardest problems, including AE’s, SC’s, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value.

Qualifications

What you need to be successful in this role:

· Are you who everyone asks to help resolve the biggest problems? If so, this is the role for you!

· At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform

· US Citizen with current active clearance is required.

· Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions.

· Knowledge of IL4, IL5 DoD or C2E clouds is highly desired

· Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value

· Understand business and technical problems addressed by the products including Federal regulations (e.g., Authority to Operate), business drivers, evolving business needs, and security

· Working knowledge of 3-tier application architecture.

· Must have strong written and verbal English communication skills

· Demonstrate working knowledge of current web scripting technologies

· Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

· Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform

· Hands on Linux and Database administration

· Good understanding of Single Sign-on techniques and how they apply to the ServiceNow platform

· Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

· Technical or practice team lead in previous roles.

· Exceptional communication and presentation skills to include technical and business concepts.

· Strong Technical skills with an ability to present to both technical and business executive audiences are a must.

Location and Travel Expectation:

· Flexible

· Estimated 50% Travel Required

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

For positions in the District of Columbia, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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