Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:
The Data Access team is responsible for translating customers’ data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata.

As a Senior Staff Software Engineer on the Data Platform team, you will have the opportunity to become a key member of the Platform Persistence group. Team members will be mentored in the necessary skills to become successful contributors to the team.

What you’ll do and need to know:

• Lead and guide the development team in the design and implementation of data platform solutions.
• Writing highly scalable code leveraging best practices on concurrency and memory utilization.
• Shape and execute data management strategies, ensuring scalability, efficiency, and security.
• Collaborate with cross-functional teams to define and implement data-related initiatives.
• Explore and experiment with challenging data problems including but not limited to data loss detection & recovery.
• Champion data best practices and security standards across the organization.
• Monitor and optimize data performance, troubleshooting and implementing improvements as needed.
• Stay current with the latest data storage and management technologies.
• Act as a technical leader, providing mentorship and fostering a culture of innovation and continuous improvement.

To be Successful:

• Proven track record of experience with relational database and ability to handle large amount of data on relational systems.
• Proficiency with concurrency and parallel programming concepts.
• Proven experience in leading and mentoring engineering teams.
• Working knowledge of JavaScript is beneficial for cross-functional collaboration.
• Excellent problem-solving and communication skills.

Qualifications

• 10+ years of software development experience within a high-traffic, cloud-based environment.
• Good understanding of cloud-based and distributed systems.
• Deep knowledge of databases, data modelling, and data storage technologies.
• Proficiency in Java programming and strong expertise in data structures and algorithms.

Nice to have:

• Familiarity with ServiceNow platform is a plus.
• Familiarity with RDBMS internals.
• Passionate database technologies
• Experience with Unix shell.
• Experience working in a DevOps environment.
• Experience working in a customer focused environment.

WJ24

For positions in California (outside of the Bay Area), we offer a base pay of $173,400 - $303,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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