Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As the Senior Principal Outbound Product Manager for Cloud and Data Platform, you will be a key player in shaping our infrastructure product offerings and driving compliance and profitability. You'll work closely with various teams across the organization to ensure our cloud and data platform products meet market demands while optimizing our business performance.

What you get to do in this role:

• Product Success
  • Drive the cloud and data platform business by looking for new opportunities to monetize offerings and grow our existing offerings for Cloud Services and Data Management.
  • Provide reporting on the sales pipeline for cloud and data products and advise decision makers about revenue forecasts
  • Provide strategic input on discounting approvals to balance competitiveness and profitability
  • Collect and analyze product feedback to drive continuous improvement
  • Collaborate with pricing specialists to optimize product packaging and pricing strategies
  • Influence company strategy for product offerings with different underlying technologies or data residency
  • Drive compliance projects to find customer with misaligned provisioning or improper entitlements and work with account teams to cure these problems.
  • Proactively identify and address potential roadblocks, challenges, and questions before they impact the team
• Educate
  • Develop and deliver enablement materials for sales teams, partners, customers, and deal desk, focusing on our cloud and data platform offerings
  • Create and host internal webinars to educate sales teams on product offerings, pricing structures, and value propositions
  • Engage with customers to explain product differences and justify pricing when necessary
• Sales Success
  • Manage and approve restricted SKUs, ensuring proper allocation and usage
  • Guide account teams in selecting appropriate SKUs to ensure customer compliance and satisfaction

Qualifications

To be successful in this role, we need someone who has:

• 5+ years of experience in product management, analytics, strategy, or related roles, preferably in SaaS or infrastructure products
• Analytical mindset with the ability to interpret data and derive actionable insights
• Self-starter attitude with the ability to identify and solve problems proactively
• Strong understanding of cloud computing concepts and terminology (e.g., AWS, Azure)
• Familiarity with basic IT infrastructure components such as storage, databases, application servers, and load balancers
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Proven ability to influence stakeholders across different organizational levels without direct authority
• Strong communication and presentation skills, with the ability to simplify complex technical concepts for various audiences
• Experience in creating sales enablement materials and conducting training sessions

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.