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Senior Staff Inbound Product Manager

ServiceNow

ServiceNow

Product
Santa Clara, CA, USA
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This product manager will become a key part of the AI Product Lifecycle at ServiceNow enabling AI Practitioners to derive maximum value from their Gen AI use cases. Responsibilities will include but not limited to working with customers to acquire data securely and in compliance with the guardrails of Responsible AI, ensuring that Gen AI Development Platform has all the key features required to empower all user personas, optimal GPU infrastructure is in place to support current and future needs, measure and drive AI Practitioner adoption, engage Business Units across geographies, and work closely with the core Gen AI Platform at ServiceNow bolstering the development and continuous improvement of our homegrown LLMs.

What you get to do in this role:

  • Become part of ServiceNow’s Gen AI product strategy and execution that sets us up for success as we look to grow to $10B+ in revenue
  • Assume product leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Define product requirements and priorities across multitude of stakeholders that include engineering, data science, research, UX, QE, BUs building consensus
  • Work with a wide-ranging ecosystem of teams at ServiceNow interested in Gen AI, guiding their use cases through development and bring high-quality products to life
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Communicate complex problems into easily understood requirements and provide solutions
  • Develop multi-mode communications that convey a clear understanding of the needs of different personas
  • Lead efforts across a variety of intra and inter AI Platform organization, with the ability to influence inside and outside of your team

Qualifications

To be successful in this role you have:

  • 12+ years of technical software product management experience
  • A unique skillset of an end-to-end product manager with depth in AI/ML platform
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
  • Experience driving solution development through big-picture solution development
  • Ability to serve as a team lead, and coach employees at lower levels

FD21

For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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