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Senior Staff Inbound Product Manager



Santa Clara, CA, USA
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking an experienced technical platform product manager who can work across multiple technical domains to deliver cohesive platform AI capabilities. You'll be involved in the depths of the AI Software Product Development Lifecycle as we build our homegrown LLMs. You’ll also need a solid background in data with an especially keen eye for how to create metrics in partnership with QE to evaluate and measure the quality of models and the impact of the AI solutions they power.

What you get to do in this role:

  • Deep dive technically to communicate complex problems into easily understood requirements and priorities

  • Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue

  • Communicate product priorities and build consensus for our platform

  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

  • Work with multiple teams to guide projects through development and bring high-quality products to life with technical depth and hands-on involvement.

  • Develop multi-mode communications that convey a clear understanding of the needs of different audiences

  • Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team


To be successful in this role you have:

  • 12+ years of software product management experience

  • Hands on experience with AI, LLMs, and data science

  • Expertise with stages of model training (IFT, Alignment, Multi-lingual)

  • Strong prioritization skills and the discipline to focus on high impact activities

  • Experience defining and capturing product requirements and transforming them into a product roadmap

  • Exceptional visual communication skills

  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

  • Experience driving solution development through big-picture solution development

  • Ability to serve as a team lead, and coach employees at lower levels


For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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