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Staff Software Engineer - RaptorDB Provisioning



Software Engineering
San Diego, CA, USA
Posted on Thursday, June 27, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


***In-Office Flex San Diego, CA***

Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers.

The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNow’s reliability, reputation, and success.

As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work.

What you get to do in this role:

  • Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale.
  • Work with stakeholders to understand detailed requirements.
  • Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.)
  • Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features.
  • Work in an environment with a strong collaboration and knowledge-sharing spirit.
  • Work in an international team with colleagues in Europe and the USA.

To be successful in this role you have:

  • Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle.
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
  • Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
  • Linux experience that includes a deep knowledge and understanding of its internals.
  • Excellent technical problem-solving skills, including root cause analysis of issues in production.
  • Experience in these languages & tools: Ruby, Puppet, Jenkins.
  • Experience with CI/CD systems: Jenkins, TeamCity, etc.
  • Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET)
  • Great analytical and design skills.
  • Excellent communication, networking, and self-management skills.


  • 6+ years of hands-on experience with backend development
  • Experience in Linux: CentOS, RedHat, etc.
  • Some experience with: Ruby, Puppet, Python, or Go.
  • Database experience, particularly with PostgreSQL, MySQL, MariaDB, or Oracle



For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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