We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP NS2 MCC DevOps Engineer Intern

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

PURPOSE AND OBJECTIVES
The NS2 Mission Control Center (MCC)/Backoffice (BO) organization managesNS2’s on-premises/cloud support aspects across NS2’s support offerings driving the transformation towards a “one support” experience in close collaboration with the respective leaders of sales, services, support, and marketing. The MCC’s primary goal is to spearhead the entire support process driving customer experience improvement.

ABOUT THE TEAM

NS2 MCC Customer Office Core team members are responsible for critical incidents and customer management, as well as the proactive safeguarding of top strategic NS2 accounts. The NS2 MCC/BO Customer Office will focus on end-to-end customer satisfaction, retention, and act as an official input channel for the prioritization of continuous improvement initiatives.

WHAT YOU WILL DO

• Understand the NS2 Mission Control Center ecosystem and how it interacts with other NS2 organizations and the SAP Support organization.
• Work with the NS2 Mission Control Center team to support project training andprocess building.
• Bring a fresh set of eyes to the current processes and procedures to suggest possible improvements and optimizations.
• At the end of the internship, you will deliver a 15-minute presentation to the team on the relevant topic of your choice.
• Support the team in developing and documenting of Process and Procedures, Training, Reporting and support of NS2 Customers and executive teams

WHO YOU ARE
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

SKILLS AND COMPETENCIES

• Strong cognitive empathy skills
• Strong communication and presentation
• Good technical understanding skills IT and Security
• Team mentality, initiative, and positive
• Problem-solving
• Multi-tasking ability
• Excel, PowerPoint

EDUCATION

• Security focus – IT or Computer Science major or recent graduate

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 412509 | Work Area:Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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