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Staff Technical Program Manager - Operational Excellence

Samsara

Samsara

IT, Operations
Canada · Remote
Posted on Tuesday, May 21, 2024

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is seeking a Staff Technical Program Manager to own and drive a culture of continuous improvement and high-impact operational excellence initiatives. As part of this role, you’ll have the opportunity to work across the entire Samsara R&D organization, including our infrastructure teams, full-stack teams, firmware/embedded teams, and our hardware teams. The Staff TPM role requires excellent leadership skills, strategic thinking, strong technical expertise, the ability to partner across Samsara, and the ability to manage high-impact projects.

This role is open to candidates residing in Canada and the US except the San Francisco Bay Area (125 mi. radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi. radius from 131 W 55th St, New York).

You should apply if:

  • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world's physical operations.
  • You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
  • You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
  • You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.

Click here to learn more about Samsara's cultural philosophy.

In this role, you will:

  • Measure, analyze and drive improvements in speed, cost, scalability, resiliency, quality and security through rapid iteration with engineering and product leaders.
  • Proactively identify and prioritize long-term strategic infrastructure issues and investments and work with leadership to prioritize, build plans, and execute.
  • Remove roadblocks and identify efficiencies to help the engineering teams run faster.
  • Lead cross-team and cross-functional projects and initiatives of tactical and strategic importance. This includes building consensus and ensuring accountability.
  • Interface with engineers, engineering managers, and product management to keep projects on track and everyone aligned with strategic goals.
  • Actively work with stakeholders to keep priorities clear and enable the engineering team to focus on projects that drive the most business value.
  • Communicate broadly to engineering and senior leadership on goals, progress, and process efficiencies.
  • Teach and drive program management best practices throughout the organization.
  • Mentor other Technical Program Managers.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 6+ years in technical program management in the tech industry, especially in B2B SaaS.
  • A natural problem solver and strategic thinker, who has a passion for creating a structured approach to solving complex problems, breaking down ambiguous problems and turning them into actionable solutions.
  • Highly organized with exceptional attention to detail, with an ability to prioritize and manage multiple cross-functional projects with constrained resources and tight deadlines.
  • Exceptional communication skills. Comfortable presenting to executives, internal stakeholders, and external customers. Able to successfully adapt your style and leverage strong listening skills to inform your approach.
  • Ability to build strong relationships with cross-functional partners and senior leadership across Product, Engineering, Finance, Sales, Customer Success, and Marketing.
  • Well versed in planning and tracking tools such as JIRA and Confluence.
  • Mastery of analyzing data trends for operational risks and efficiencies
  • Executive-level experience and communication skills.

An ideal candidate also has:

  • BS in a relevant technical field e.g. EE, ME, or CS.
  • A master’s degree is a plus.

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$143,600$197,450 CAD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.