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Campus Operations Manager



Menlo Park, CA, USA
Posted on Thursday, June 27, 2024

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

We’re looking for a Campus Workplace Manager to join the Workplace Operations team at our HQ in Menlo Park. In this role, you’ll spearhead all operations on our campus, focusing on enhancing the employee experience, ensuring optimal repair and maintenance, and leading innovations and projects that improve the lives of Hoodies at work. You will also lead the Workplace team, manage various vendors, partner with the property management team, handle budgets, and drive employee engagement and satisfaction.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

  • Employee Experience: Be an ambassador for the overall workplace experience for all employees, ensuring Robinhood’s values and inclusive culture are translated into a welcoming and engaging workplace.
  • Repair and Maintenance: Develop and oversee scalable programs for the maintenance and repair of campus facilities, ensuring high standards of preventive maintenance schedule, cleanliness, safety, and functionality.
  • Innovation and Projects: Support the development of short- and long-term program management for the innovation of workplace amenities and services. Identify opportunities for process improvement and efficiency enhancements across the campus.
  • Team Leadership: Lead and manage a team of site Workplace specialists and technicians that support the campus. Provide guidance, training, and support to ensure consistent operations, including career and personal growth. Responsible for performance management, goal setting, and fostering a positive work environment within your team.
  • Vendor Management: Manage relationships with vendors, suppliers, and service providers. Negotiate quotes, review service agreements, and ensure timely delivery of goods and services. Evaluate existing partnerships for efficiency and cost-effectiveness.
  • Collaboration: Partner with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences. Work closely with Workplace Operations peers to seamlessly deliver new office spaces, post-occupancy modifications, and move management.
  • Campus Operations: Develop and manage scalable campus operations programs around parking and transportation management, shuttle services, environmental health and safety, and event program management and execution in close partnership with the Physical Security team leaders.
  • Budget Management: Review reports, dashboards, and other tools to ensure vendors are performing, meeting KPIs and SLAs. Manage and oversee budgets related to workplace operations.
  • Property Management Partnership: Build strong relationships with property management teams to ensure best-in-class service, experience, and maintenance of the campus.
  • Strategic Planning: Partner with Head of Workplace and Real Estate team to translate ongoing operational needs, business team requirements, and preferences into long-term real estate strategies for the campus.

What you bring

  • 7+ years of recent experience in multi-site workplace operations and people management.
  • Strong interpersonal skills; thrives on being the face of the office and driving company culture.
  • Excellent problem-solving skills, with an ability to recognize opportunities and develop ways of addressing them.
  • Experience in developing and executing large-scale in-person events.
  • Passion for building and maintaining a tight-knit community within the workplace.
  • Exceptional organizational and time management skills, with strong attention to detail and a proven ability to take ownership of multiple projects at a time.
  • Demonstrated ability to handle confidential information with discretion and emotional intelligence.
  • Ability to work in a fast-paced environment and maintain focus and productivity in uncertain situations or without complete information.
  • Excellent written and verbal communication skills.
  • Highly adaptable to change and ambiguity.
  • Ability to work autonomously with strong follow-through and tenacity.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$110,500$130,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$96,900$114,000 USD
Zone 3 (Lake Mary, FL)
$85,850$101,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.