Personalization Product Manager
PayPal
Product
Austin, TX, USA · Austin, TX, USA · Texas, USA · United States
Posted on May 25, 2025
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Technology Product Manager role, resides in CTO (Chief Technology Office) organization within Employee Technology and Experiences (ETX) team that enables platform experiences for our workforce to engage the consumers and merchants.
Job Description:
Meet our team
The MarTech team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing Communication activities touching millions of customers worldwide. Team is on a transformational journey to consolidate and operationalize disparate tools onto an ecosystem that effectively supports Data, Decisioning, Omni-channel Delivery and Measurement capabilities.
We are responsible for ideation, technology assessment, and adhering to Agile Development methodologies from Intake to Deployment for all marketing needs.
Your Way to Impact
As a product manager for Marketing Technology, you will drive strategy, vision, roadmap and own the features of key marketing technologies that will be leveraged B2B & B2C, primarily focused on personalization & experimentation, bringing new thinking around leveraging touchpoints like In-App, Push Notifications, Web placements to deliver omni-channel & hyper personalized experiences. In this role, you will be accountable for product requirements and will be required to partner with marketing, architecture, engineering and critical enabling functions such as privacy, legal, analytics, data science and enterprise data teams to deliver solutions. You will leverage your knowledge of marketing and marketing technology capabilities to evangelize the art of the possible to key stakeholders across Marketing & Product.
Your Day to Day
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0123544
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
Technology Product Manager role, resides in CTO (Chief Technology Office) organization within Employee Technology and Experiences (ETX) team that enables platform experiences for our workforce to engage the consumers and merchants.
Job Description:
Meet our team
The MarTech team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing Communication activities touching millions of customers worldwide. Team is on a transformational journey to consolidate and operationalize disparate tools onto an ecosystem that effectively supports Data, Decisioning, Omni-channel Delivery and Measurement capabilities.
We are responsible for ideation, technology assessment, and adhering to Agile Development methodologies from Intake to Deployment for all marketing needs.
Your Way to Impact
As a product manager for Marketing Technology, you will drive strategy, vision, roadmap and own the features of key marketing technologies that will be leveraged B2B & B2C, primarily focused on personalization & experimentation, bringing new thinking around leveraging touchpoints like In-App, Push Notifications, Web placements to deliver omni-channel & hyper personalized experiences. In this role, you will be accountable for product requirements and will be required to partner with marketing, architecture, engineering and critical enabling functions such as privacy, legal, analytics, data science and enterprise data teams to deliver solutions. You will leverage your knowledge of marketing and marketing technology capabilities to evangelize the art of the possible to key stakeholders across Marketing & Product.
Your Day to Day
- Lead discovery and requirements to establish product vision, success metrics, maturity roadmap, capability and features and translate them into actionable testing hypotheses and impactful personalization strategies.
- Develop, implement, analyze, and optimize A/B tests and personalization programs across app and web
- Lead the ideation, testing, and iteration of new personalization concepts designed to enhance engagement and deliver meaningful value to users
- Apply personalization strategies at key moments from onboarding to discovery, cross-sell and beyond – to create seamless, and rewarding experiences
- Represents customer passionately in trade-off decisions within domain. Helps simplify customer experiences by eliminating unnecessary features, customization and reducing technical debt
- Communicates easily from business, technical, customer perspectives and be responsible an inclusive product communication framework.
- Expert in information synthesis, simplify complex topics and present them to peers, stakeholders, management and executives in a concise manner.
- Collaborate with geo distributed teams of platform specialists, product management, operations and engineering.
- Responsible for product backlog grooming, partnering with cross-functional teams (marketing, privacy, legal, analytics, data science, program, architecture, engineering) to enable sprint planning.
- Proven experience in Agile best practices, documenting actionable EPIC’s, User Stories with Acceptance criteria and Definition of Done to translate business requirements into actionable work for engineering team
- Proactively identify and help remove obstacles by bringing structure and definition to ambiguous challenges leading to trade-off decisions that are trusted by cross-functional team.
- Encourage project team to take personal accountability for product quality. Actively mentors and develops others. Make difficult decisions with resolve by doing the right thing.
- Bring experimentation and personalization thinking for designing web & app experiments focused on A/B testing, focused on iterative improvements of content placements and delivering contextual experiences, ensuring that changes lead to measurable improvements
- Marketing Technology domain experience. Understanding of capabilities, features and platforms related to B2B & B2C omni-channel engagement.
- Experience delivering personalization experiences using Adobe Experience Platform, Adobe Target, Journey Optimizer, Real-Time CDP and measuring results through Adobe Customer Journey Analytics
- Bring expertise in delivering content placements through Adobe Web and Mobile SDK
- Minimum of 5+ years of experience executing tactics to drive backlog prioritization with cross-functional stakeholders
- Own a complex or strategic product within the Marketing Technology domain developing a product strategy and leading project execution.
- Inspire key stakeholders and peers to optimize existing and create new products that add value, are usable and result in material impact for the end users of the product.
- Be an evangelist and drive innovation by identifying new opportunities based on competitive research, technology trends, SaaS platform roadmaps and best practices.
- Proficiency with vetting business benefit and driving custom product design to automate execution and compliance guardrails.
- Excellent verbal and written communication and presentation skills.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0123544