Data Business Analyst IV (PPALJP00011496)
PayPal
Location:
Remote, USA only
Position Overview
We are seeking a talented and detail-oriented Business Analyst with a focus on customer data enablement to join our team. The primary focus of this role is to enable, manage, and optimize customer data integration and activation within a Customer Data Platform (CDP). This role will collaborate closely with marketing, IT, and data teams to ensure seamless data-driven customer experiences across multiple marketing channels. While specific expertise in Adobe Experience Platform (AEP) is not required, familiarity with marketing CDPs is essential.
Key Responsibilities
- Customer Data Integration:
- Work with cross-functional teams to design and implement customer data workflows into a Marketing CDP.
- Lead data onboarding processes, ensuring accurate and efficient integration of customer data from sources like CRM systems, analytics platforms, and third-party tools into the CDP.
- Requirement Gathering:
- Collect and document detailed business requirements from stakeholders for customer data enablement projects.
- Data Mapping & Transformation:
- Analyze customer data sets to define data mapping and transformation logic required for integration into the CDP.
- Work closely with data engineers to ensure smooth data ingestion, transformation, and enrichment processes.
- Stakeholder Collaboration:
- Act as a liaison between marketing, IT, and analytics teams to align data strategies with business objectives and technical requirements.
- Provide regular updates to stakeholders on the progress of data enablement projects and ensure effective cross-team collaboration.
- Reporting & Insights:
- Create dashboards and reports to provide insights into customer data quality
- Quantify data quality issues using SQL and reporting tools within the CDP
- Data Governance & Quality Assurance:
- Conduct regular audits to ensure data quality, accuracy, and adherence to organizational standards.
- Testing & Validation:
- Collaborate with QA teams to define test cases and validate the integration and performance of customer data within the CDP.
- Documentation
- Create and maintain documentation of CDP data dictionary, data flows, and entity relationships
- Create and maintain documentation of data enablement workflows and process
- Bachelor's degree in Business, Marketing, Data Science, or a related field.
- 7+ years of experience as a Business Analyst, preferably with a focus on customer data, marketing technology, or data platforms.
- Familiarity with Customer Data Platforms (CDPs) and data integration processes.
- Experience with CRM systems, analytics tools, and digital marketing technologies (e.g., Salesforce, Google Analytics, Adobe Analytics).
- Proficiency in SQL and basic data analysis; experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Excellent communication skills with the ability to bridge the gap between technical and non-technical stakeholders.
- Strong problem-solving abilities and attention to detail.
- Experience with agile methodologies and project management is a plus.
- Familiarity with data privacy regulations (GDPR, CCPA) and best practices for managing customer data
Benefits: Medical, Dental, Vision, 401K