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Senior Program Manager



San Jose, CA, USA
Posted on Thursday, July 4, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role: As we continue to grow in today’s fast-paced environment, Developer Experiences organization is currently looking a Sr. Program Manager with 10+ years of IT experience, preferably with 4+ years of exposure in Agile project management, product launch management, change management. This dynamic role will support a wide range of technology efforts that will transform how PayPal operates and executes in the future.

Job Description:
Meet our team:

PayPal is building the best-in-class developer ecosystem to improve the developer’s integration journey.

We are simplifying Integration experiences through self-service enablement and implementation of no code and pre-built integrations.

We are enhancing our core tools and experiences and investing in the next generation of developer solutions.

We are boosting engagement with our developer community to drive continued growth in the space.

An exciting roadmap lies ahead of us. If this seems to pique your interest, then we would love to hear from you. Bring your talent to our attention and let's take things further!

Your way to impact:

  • Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
  • Play a pivotal role in driving and managing large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
  • Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
  • Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
  • Manage the technical interface and communication with a diverse set of partner teams across PayPal
  • Partner closely with Product Owners, Architects, Product Development, Platform, Product Marketing, Sales, Risk, Compliance, Legal, Customer Success, Analytics, Data Science, Product Policy, Infosec, Infrastructure, Media and Comms, Go to Market Teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines.
  • Ensure appropriate cross functional product family resources are engaged and help define creative solutions to address resourcing challenges.
  • Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
  • Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
  • Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
  • Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
  • Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.

What do you need to bring:

  • You have worked in a program manager role for a minimum of 10 years.
  • You have experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
  • You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
  • You have a strong technical acumen and strong voice for the customer across the program delivery lifecycle.
  • You have extensive knowledge of project management process, project management software tools, templates and management techniques.
  • You have been successful in developing program/project level artifacts to support a major software implementation program with concurrent releases.
  • You have Exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges
  • You have strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
  • You have strong written and verbal communication skills, with professional confidence and credibility to effectively engage and interact with senior and executive management
  • You have strong organizational and analytical skills with the ability to move quickly from insight to action
  • You are a great Collaborator, self-starter, and self-sufficient individual
  • You thrive in a dynamic, stimulating work environment
  • You have the ability to work in a dynamic fast-paced environment and can motivate, mentor, and coach other team members
  • You are familiar with tools like JIRA/ServiceNow, Confluence, Tableau, Power BI, MS Office, Smartsheets/Planview, Collaboration tools (Slack, Teams etc.)

Preferred Qualifications:

  • Master's degree in a business or technology discipline or related field
  • Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions
  • Industry experience as a Software Development Engineer or Data Scientist
  • Previous managerial experience in software development, quality assurance, or product management
  • Prior online payments industry experience
  • Certifications: CSM, PMP, SAFe


  • Previous software development experience
  • Prior online payments industry experience
  • Previous managerial experience in software development, quality assurance, or product management
  • We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $96900 to $234300

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0113175