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Senior Manager, People & Change Comms

PayPal

PayPal

People & HR
United States
Posted on Monday, July 1, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
As a Senior Manager on this team, you will be responsible for developing and driving comprehensive communication plans for multiple initiatives and being responsible for executing those plans. We are looking for a seasoned communication expert who has rich experience in explaining and promoting a variety of HR disciplines, including Compensation and Benefits, and who can bring a fresh perspective to communicating in a simple, clear and compelling way. As a member of the broader employee communications team, you will also support global response efforts affecting our employees and larger PayPal community due to world and social events.

Job Description:
About PayPal And The People And Change Comms Team
PayPal has remained at the forefront of the digital commerce revolution for more than 25 years. By leveraging technology to make sending money and shopping more convenient, affordable, and secure, the PayPal platform is empowering hundreds of millions of consumers and merchants in approximately 200 markets to join and thrive in the global economy.

Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

We constantly evolve to meet the changing needs of our customers and to support our employees so they can do the best work of their lives. For the People and Change Communications Team, this means our communication strategies must inspire employees and leaders to create a culture of high performance. To do this, we provide expert communication counsel and products that promote the benefits of working at PayPal and reinforce the company’s priorities, through approaches and language that are easy to access and understand.

Job Description
As a Senior Manager on this team, you will be responsible for developing and driving comprehensive communication plans for multiple initiatives and being responsible for executing those plans. We are looking for a seasoned communication expert who has rich experience in explaining and promoting a variety of HR disciplines, including Compensation and Benefits, and who can bring a fresh perspective to communicating in a simple, clear and compelling way. As a member of the broader employee communications team, you will also support global response efforts affecting our employees and larger PayPal community due to world and social events.

What you will do:

  • Work directly with subject matter experts to create employee-facing campaigns and a range of internal/external content to increase awareness and understanding of employee offerings, such as benefits, compensation, and recognition programs, as well as change initiatives
  • Design and prepare strategic plans, and when needed, lead cross-functional teams and advise on potential internal and external risks and mitigation strategies
  • Develop impactful internal communications to promote and drive adoption of initiatives and programs, with a strong propensity for storytelling
  • Enhance existing and develop new engagement tactics to deliver effective communications to employees and people managers, leveraging a range of internal channels
  • Keep key business partners and People partners informed of key initiatives, and partner with other internal communications partners to deliver integrated messaging across People-related programs
  • Play a role in global employee communications network responding to global and large-scale events impacting employees and the broader PayPal community
  • Develop and maintain strong relationships with key internal stakeholders and partners within the business and functions
  • Drive regular planning and metric reporting for communication campaigns and build a network of contacts across the company to keep a pulse on employee sentiment
  • At times, after-hours and weekend work is needed in response to fast-moving world events and dynamic company shifts impacting our employees and the PayPal community


Qualities of the right candidate for this role:

  • 8-10 years of a mix of HR communications and change communications experience
  • Excellent written communication skills and demonstrated ability to create compelling narratives, simplifying complex and nuanced information into succinct narratives and messaging
  • Experience with large-scale HR programs at scale – both in strategizing and implementing communications
  • Self-starter with strong project management and planning experience, with a close attention to detail and the ability to multitask effectively; ability to deliver impact against multiple deadlines
  • Highly capable storyteller and strong content producer with relevant technology skills including PowerPoint and content distribution tools
  • Naturally maintains a view of the entire employee experience, not only the parameters of a program or initiative
  • Has the emotional maturity to influence and drive alignment, demonstrating a strong understanding of organizational issues and challenges
  • Able to build strategic working relationships; has exceptional interpersonal communication skills; comfortable working closely with, and providing counsel to, senior leaders
  • Experience and comfort working within rapid-response communications to global events impacting employees and dynamic company events
  • Comfortable in ambiguous situations in fast-paced environments


PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $99300 to $216040

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0110542