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Program Manager



San Jose, CA, USA · San José Province, San José, Costa Rica · California, USA · United States
Posted on Monday, July 1, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role: As PayPal continues to advance in today’s dynamic market, our Merchant Experiences organization is seeking a Program Manager with substantial technology experience, particularly 8 years in the field and at least 4 years in Agile project management, product launch management, and change management. This critical role will spearhead a wide array of technology initiatives aimed at transforming how PayPal operates and engages with small and medium-sized businesses (SMBs) and partners.

Job Description:
Meet our team:

PayPal is committed to creating a best-in-class merchant and partner ecosystem designed to support the growth and management of SMBs both today and in the future.

Your day to day:

Innovative Product Development: Building value-led growth products that enable merchants to discover and utilize products and services that streamline onboarding, simplify business and operations management, and facilitate effortless financial reconciliation.

Data driven guided experiences with AI and ML: Personalizing right for me merchant experiences based on jobs to be done and run experiments to validate hypothesis based on behavioral insights and connecting with developers, accountants, marketers and other users in the ecosystem

Merchant Engagement: Actively boosting engagement for our SMB users to drive continuous growth and innovation in the ecosystem.

Enhancing Merchant Tools and Experiences: Investing in the development of core tools and next-generation solutions that enhance the merchant experience.

We have an exciting roadmap ahead, and we are looking for someone passionate about making a significant impact. If this opportunity excites you, we would love to explore your potential contributions to our team.

Your way to impact:

  • Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
  • Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
  • Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
  • Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
  • Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
  • Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
  • Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
  • Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
  • Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.

What do you need to bring:

  • You have worked in a program manager role for a minimum of 6-8 years.
  • You have experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
  • You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
  • You have a strong technical acumen and strong voice for the customer across the program delivery lifecycle.
  • Good knowledge of project management process, project management software tools, templates and management techniques.
  • Experience with different software development methodologies including the agile development methodology such as Scrum.
  • Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.

Preferred Qualifications:

  • Master's degree in a business or technology discipline or related field
  • Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions
  • Prior online payments industry experience
  • Certifications: CSM, PMP, SAFe


  • Previous software development experience
  • Previous managerial experience in software development, quality assurance, or product management
  • We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $84500 to $204600

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0113179