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Product Manager - Risk



United States
Posted on Friday, June 7, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role As a Risk as a Service product manager at PayPal, employee our Artificial Intelligence platform that detects and prevents fraud in real-time and helps in recovering losses. Risk as a Service at PayPal is a highly available and sophisticated platform that enables releasing fast fraud strategies, machine learning experiments, and is optimized to respond proactively to all developing cybercrime threats. The Product Manager will be responsible for building the risk platform strategy and execute on critical deliverables that improve fraud detection accuracy and reduce the time-to-market of a risk solution. Besides excellent product management execution skills and experience, this person must have a deep understanding and passion for what is essential for risk platform users (i.e., developers, data scientists, and risk analysts) to do their jobs free of friction and unnecessary overhead. In addition, you must have the ability to succeed in a highly matrixed environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way. Meet our Team The Risk as a Service team provides core risk management and dispute automation services to our merchants, providing confidence and risk-free environment to grow their businesses. We dream about catching fraud attacks from the outset for our merchants. We are fascinated by every changing chargeback world and don’t get bored about talking about performance and cost optimization. We own suite of products in the risk and chargeback space targeted at variety of MOs. We collaborate with data scientists, engineers, sales, legal, customer support etc to deliver most impactful solutions.

Job Description:
Your way to Impact

  • Build, launch and scale PayPal’s Chargeback Protection services for all unbranded payments.
  • Work with product leaders on shaping the product strategy and roadmap and set key business goals (OKRs).
  • Serve as a product SME in strategic pre- and post-sales customer engagements.
  • Be a thought leader in driving the product strategy, in tandem with the leadership team.

Your day-to-day

In your day-to-day role you will

  • Author product requirements, use cases and work closely with stakeholder including Data Science, Architecture, Customer Support, Integrations, Pricing operations, Finance, Legal & Compliance and other cross-functional domains.
  • Bring a strong industry perspective geared towards machine learning/artificial intelligence that can help shape and evolve the RaaS products to the next level.
  • Develop a deep technical understanding of the risk and chargeback management solutions and have a strong empathy towards the pains and challenges of platform users such as developers, data scientists, and risk analysts.
  • Product ownership of external APIs and SDK enhancements that enable merchants to integrate with RaaS products and impact the performance.
  • Embrace and lead an Agile team of highly engaged engineers through the software development lifecycle while practicing transparency, trust, collaboration, and humility.
  • Identify product and enablement gaps through feedback from regional teams, stakeholders, market research etc.
  • Establish a strong network of internal partnerships and advocacy with peers across all cross-functional groups in PayPal.

What Do You Need To Bring-
  • 5+ years of experience in financial services with deep working knowledge of risk management and disputes methodologies.
  • 3+ years of experience in leading the development of technical products and large-scale platforms with high-reliability requirements.
  • Deep understanding of the dispute management rules, response codes, and recommended responses.
  • Data-driven, enthusiastic, and passionate about agile product management, to deliver breakthrough consumer experiences.
  • Proven experience executing a transformational product strategy while successfully tackling ambiguity independently.

  • Strong technical background and ability to understand and work with
    • API design based on internal and external requirements,
    • Defining and setting up platform metrics and monitoring,
    • Defining and understanding integration requirements with external platforms.
    • Excellent people and communication skills are essential. The candidate should have the ability to develop strong working relationships at all levels of management, both inside and outside of PayPal.

    Our Benefits:

    At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

    Who We Are:

    To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

    PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

    As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

    REQ ID R0112081