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Product Manager - Personalization



San Francisco, CA, USA
Posted on Wednesday, May 29, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
The Product Manager will lead the strategy and development of the Merchant App Center, focusing on personalization to enhance the merchant experience on PayPal's commerce platform. They will drive the recommendation engine's optimization and manage end-to-end product development, collaborating with cross-functional teams. The ideal candidate possesses a strong product management background, experience in e-commerce or fintech, and proficiency in data analysis and personalization technologies.

Job Description:
About Us:

The Merchant Dashboard & Servicing team empowers over 32 million merchants to manage and grow their business via PayPal.com and the PayPal Business app on iOS and Android. We help all merchants – from small business owners to large enterprises – manage their accounts, products, and services on the PayPal commerce platform.

Role Overview:

We’re looking for a talented, customer-focused Product Manager to own the Merchant App Center and drive personalization initiatives for our merchants. In this role, you will be responsible for helping our merchants discover all the products and services that PayPal has to offer by leveraging personalization to recommend the right product in the right place at the right time. Additionally, you will manage our personalization engine, which is crucial for both recommendation and overall experience personalization.

Key Responsibilities:

  • Own and drive the strategy and roadmap for the Merchant App Center, ensuring that it delivers value to all PayPal merchants.
  • Manage the personalization engine to personalize recommendations to users based on their behaviors and segment affinity, as well as personalize the overall experience based on features and products that they are using.
  • Lead the end-to-end product development process from concept to launch, collaborating closely with engineering, design, marketing, and other cross-functional teams.
  • Develop a deep understanding of merchant needs and pain points, and translate them into product requirements.
  • Define and conduct user research to gather insights and validate product hypotheses.
  • Design and execute A/B tests to evaluate the effectiveness of product changes and optimizations.
  • Ensure that product features and implementations adhere to relevant security and compliance requirements in the fintech industry.


  • Minimum of 5 years of experience in product management, preferably in e-commerce, fintech, or related industries.
  • Proven track record of successfully managing and launching products or features that drive measurable business impact.
  • Experience with personalization engines and recommendation systems is highly desirable.
  • Strong understanding of the end-to-end checkout flow and its importance in the conversion process.
  • Proficiency in data analysis tools such as SQL, Python, or R.
  • Understanding of machine learning concepts and algorithms.
  • Familiarity with software development methodologies, APIs, and integrations.
  • Experience in designing and conducting user research and A/B tests.
  • Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree is a plus.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $72700 to $176000

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0111936