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Sr UX Designer

PayPal

PayPal

Design
San Jose, CA, USA
Posted on Sunday, May 26, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
Joining the Merchant team as a Senior XD II on the Developer Experiences team means crafting impactful and seamless experiences for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide. At PayPal, Senior XD’s play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.

Job Description:
About Our Team
At PayPal, design isn't just about creating visually appealing products — it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents, from designers and researchers to engineers and product leaders, to craft seamless and impactful experiences that resonate with millions of users across the globe.

At the heart of our Merchant Platform team lies a dedicated commitment to enriching the developer experience, informed by a profound understanding of coding intricacies and the distinct challenges developers face. By adopting a developer-centric mindset, our team members act as conduits, effectively bridging the gap between Developers and Merchants to co-create tailored experiences that cater to the unique needs of both audiences. Grounded in the conviction that every interaction within our platform is an opportunity to showcase seamless integration and operational efficiency, we are unwavering in our mission to equip merchants with the indispensable tools needed to excel in the digital landscape.

Guided by principles centered on designing experiences that align with individual merchant requirements, cultivating trust through a deep well of technical expertise, simplifying complex processes, and fostering enduring relationships, we are steadfast in our efforts to continually enhance our platform through a lens honed specifically for developers. By providing robust support for developers in their pivotal role of integrating products for our merchants, we strive to create a seamless and efficient experience that enhances productivity and elevates the overall performance of the ecosystem.

What You Need To Know About The Role
Joining the Merchant team as a Senior XD II on the Developer Experiences team means crafting impactful and seamless experiences for developers and small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Developer Experiences enabling small businesses worldwide.

At PayPal, Senior XD’s play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.

In this role, you'll advocate for customer needs, spearhead project execution in complex or strategic product domains, and forge strong connections across different domains and cross-functional teams. Your core focus will center on designing seamless integration experiences for our products, bridging the coordination between developers and merchants, and contributing to the growth and development of a world-class developer community.

Your Day-to-Day

  • Lead the proactive identification and resolution of complex customer problems by defining and addressing gaps in their journey, advocating for customer needs, and influencing product direction through user research and data insights.
  • Utilize insights to shape customer-centric product strategies effectively, acting as a vital liaison between design, product management, and engineering teams.
  • Demonstrate mastery in design tools and techniques, setting and maintaining high standards.
  • Utilize design systems, style guides, patterns, and assets to craft intuitive and user-friendly experiences for developers, contributing to system enhancement based on specific developer needs.
  • Foster effective collaboration across teams and stakeholders, honing communication skills to articulate design rationales clearly and persuasively, thereby influencing not only immediate teams but the entire organization.
  • Drive organizational change by instigating improvements in workflows, advocating for user-centric design, implementing new technologies, and promoting innovative approaches.


What You Need to Bring

  • Bachelor's degree with 5-7 years or Master's degree with 4-5 years of experience in design, research, or related fields.
  • Extensive experience designing products and platforms, including native apps, with a focus on both consumer and enterprise experiences, including systems design.
  • Advanced proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms, with the ability to mentor others in their use.
  • Proven ability to collaborate effectively with engineering teams to ensure technical feasibility and translate customer requirements into data-driven hypotheses, guiding the development of innovative solutions.
  • Exceptional communication skills to effectively gather feedback from developers through diverse methods, such as user testing, surveys, and interviews, and to articulate design concepts and rationales persuasively.
  • Extensive experience in working with cross-functional teams to facilitate the development and delivery of developer tools, fostering inclusivity, and driving alignment towards common goals.
  • Familiarity with coding and practical experience in computer science, software engineering, or a related field preferred, demonstrating the ability to understand technical concepts and constraints.
  • Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact, inspiring others to innovate and strive for excellence.


PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $96900 to $234300

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0111713