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Security Platform Operations Manager



Arizona, USA
Posted on Sunday, May 26, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
Cybersecurity Platform Operations Manager, managing a team of six US based engineers supporting PayPal cybersecurity platforms.

Job Description:
What you need to know about the role:

Reporting to the Director of Security Platform Operations, you will lead the AMER based Cybersecurity Platform Operations team. The team consists of security system administrators who provide operational and break/fix services to our portfolio of security platforms. With technologies ranging from Identity and Access, Crypto, ProdSec, AppSec and more. You will work closely with engineering teams, product development teams and end users to deliver our services. We're looking for talented, motivated, and detail-oriented technologists with a passion for people and process. We value collaboration, communication, and understanding for achieving excellence. Above all we practice wellbeing within our teams so we can turn up at our best.

Meet our team:

Our team’s vision is for the seamless deployment, onboarding, integration, and usage of our security tools to meet the company's needs and embeds security into the fabric of every technology workstream at PayPal.

Our mission is to deliver our security tools and their operational services to the companies’ employees, with a focus on excelling in the user experience, education, and support while following best security practices.

Your way to impact:

You will help deliver the new tools and platforms built by our engineering teams to the company, as well as operate and run them. This role and the team thrive with a certain mindset, wherein user experience is of utmost priority. Enshrining security-first thinking in every action we take.

You will work with a talented team of like-minded individuals from across the world, who work for our companies’ principles of Inclusion, Innovation, Collaboration, and well-being.

Your Day-to-Day:

  • Provide technical leadership and guidance to your team fostering a culture of collaboration, wellbeing, innovation, and continuous improvement.
  • Develop your team’s potential and skillset over time.
  • Be an SME on our technical platform and services.
  • Be a POC to the wider business for the services we provide.
  • Manage our teams involvements and response to incidents and outages.
  • Manage our teams ticket intake and backlog.
  • Continuously review, revise and improve our workflows and processes.
  • Work to deliver the companies OKR’s and KPI’s relevant to security.
  • Partner with our engineering teams to deliver project-based work such as tool deployments.

What do you need to bring:

  • 10+ years of experience in the security operations domain, with 5+ years of professional experience leading a global support team.
  • Strong critical thinking and problem-solving skills with the ability to address complex technical and non-technical challenges.
  • Experience building and developing teams that exhibit strong ownership, user empathy, and engineering excellence.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams and manage stakeholders’ expectations.
  • Working on both projects and run-the-business operations.
  • Strong understanding of Certificate management, Identity and access management, endpoint and network security, Cloud platforms, ProdSec and Appsec tools.
  • Basic knowledge on coding such as python, Java, C++ is a plus.
  • People and process development.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0110254