Product Operations Manager
Okta
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Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Summary
Okta’s Workforce Identity Cloud is the connective tissue between the complex ecosystem of people and technologies, securely enabling workforces to do their best work.
We are looking for an experienced and highly-motivated Product Operations Manager to join our Workforce Identity Cloud Product Operations team. The ideal candidate will have a deep passion for data and analytics, strong business acumen, and is devoted to delighting and supporting our customers.
To be successful in this role, you will have a builder and owner mentality - you are energized by problem solving, an exceptional collaborator, biased toward action, and dedicated to swift and precise delivery. You proactively seek out opportunities to make ongoing operational improvements, and craft innovative, empathetic, and thoughtful solutions to support our Product partners.
Responsibilities
- Collaborating with Data and Insights to design metrics, insights, and analytics tooling and accessibility to enhance data-driven decision making across Product.
- Monitor, analyze, and report key insights on customer trends and product development opportunities.
- Manage inbound customer feedback and feature requests.
- Govern Product’s software tooling, applications, and knowledge management assets.
- Deliver enablement and craft communications, change management plans, and supplementary resources for learning and development trainings, process rollouts, etc.
- Proactively initiate and own new projects, including implementation, tracking, measurement, and delivery in an independent manner.
Qualifications
- 5+ years of relevant experience in Product Operations, Product Management, Business Technology, or Business Operations.
- Bachelor’s Degree or equivalent experience.
- Advanced knowledge of product analytics and data tools, including Pendo and Tableau.
- Exceptional verbal and written communication skills; confidence in your ability to inform, educate, influence, and persuade at various levels of the organization.
- Dedication to collaboration, management of interpersonal relationships, and operating with a team player attitude always.
- Strong project management skills, creative problem solving practices, detail-oriented and precise execution, and an ability to learn quickly in a fast-paced, technical environment.
Okta’s Workforce Identity Cloud believes that diverse teams build and support the best products; and Product Operations is committed to creating an inclusive culture built on a foundation of respect, accessibility, and honoring our company values. We strongly encourage candidates from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply for this position.
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Below is the annual base salary range for candidates located in California. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
This job is no longer accepting applications
See open jobs at Okta.See open jobs similar to "Product Operations Manager" Ellis H-1B.