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Senior Product Manager, MFA (Customer Identity)



Product, Customer Service
United States
Posted on Sunday, June 9, 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation.

Our commitment to identity inspires and sustains our Diversity, Inclusion, and Belonging strategy as we aim to celebrate and protect the identities of everyone in our network. Click here to learn more about our commitment to building balanced teams.

The Customer Identity Cloud (CIC) MFA Team

The MFA team provides multi-factor authentication methods, such as OTP, Push, WebAuthn, Security Keys and more that enable our customers to provide the optimal level of secure access to protected resources. For additional information, see: https://auth0.com/docs/secure/multi-factor-authentication.

The Senior Product Manager Opportunity

Reporting to the Director of Product, this role will lead the effort to provide secure, user-friendly authentication methods for thousands of Customer Identity Cloud (formerly known as Auth0) customers and millions of people around the world.

In this role, you will leverage your technical background, strong business acumen, and leadership skills to define and execute on an MFA strategy in collaboration with engineering, product design, product marketing and other adjacent teams deliver customer value and show measurable business outcomes.

This is a high-impact role that requires you to understand the technical aspects of authentication methods, customer use-cases and business challenges across multiple verticals, and how to simplify the experience for end-users who need to authenticate and the development teams that implement identity in their applications.

What you’ll be doing

  • Lead as the subject matter expert for authentication methods and MFA
  • Build compelling business cases to support product strategy, planning and delivery
  • Define and evangelize a roadmap that represents your product vision and strategy
  • Collaborate with engineering, design, field teams and customers to define and execute on requirements
  • Analyze market trends, competitive intelligence, and usage data to influence direction and differentiation
  • Develop and test product hypotheses, working in a lean and iterative manner
  • Define and track KPIs and success metrics for your product area
  • Prepare enablement content with cross-functional partners
  • Manage the product life cycle

What you’ll bring to the role

  • Functional experience with identity, authentication, and MFA
  • Experience building and delivering products for developers
  • Strong leadership skills and the ability to lead through influence
  • Technical aptitude and fluency to communicate with technical audiences
  • Excellent communication skills with both internal and external stakeholders
  • Familiarity with javascript and/or node.js
  • 5+ years of experience as a product manager
  • A passion for identifying and deeply understanding customer problems
  • Practical experience working data and tools to analyze data

And extra credit if you have experience in any of the following!

  • Understanding of good SDK and/or API design
  • Experience working with or implementing CIC (Auth0)
  • Prior experience defining MFA policies
  • Ability to travel within the United States of America or Canada



Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:
$160,000$240,000 USD
The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
$179,000$269,000 USD

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.