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Technical Account Manager



IT, Sales & Business Development
Santa Clara, CA, USA
Posted on Thursday, May 9, 2024

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us.

We are looking for an experienced Technical Account Manager or software engineer with soft skills. An awesome candidate is highly technical who is also comfortable with dealing with enterprise customers. You will join a team of Technical Account Managers focused on the NVIDIA compute technologies, Container Orchestrators, Deep Learning containers, and other Enterprise related system software in CSP environments. We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to build scalable software. This person will focus on NVIDIA AI Enterprise SW, a cloud-native suite of AI and data analytics software optimized for the development and deployment of AI. NVIDIA AI Enterprise is the operating system of the NVIDIA AI platform, essential for applications built with an extensive library of frameworks: NVIDIA® Riva for speech AI, NVIDIA Merlin™ for recommenders, NVIDIA Clara™ for medical imaging, and more.

What you'll be doing:

  • Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI Enterprise products

  • Take ownership and drive customer issues with NVIDIA AI Enterprise deployments from inception to resolution

  • Build upon the opportunity to research new use cases with GPUs

  • Bring independent analysis, communication, and problem-solving to customer experience

  • Collaborate with engineering to document, recreate and solve issues

  • Author and incorporate technical solutions into our knowledge base

What we need to see:

  • BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)

  • 5+ years system software development and troubleshooting experience, ideally with some customer facing

  • Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented

  • Strong computer science concepts and excellent knowledge of Python and scripting methodologies

  • Professional-level communication skills, interpersonal skills with a passion to solve problems

  • Superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.

  • A proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge products.

Ways to stand out from the crowd:

  • Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software

  • Experience developing with C and/or python

  • Background with developing or debugging AI and data analytics software.

We have some of the most brilliant and talented people in the world working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.

The base salary range is 128,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.