Job Description

Are you obsessed with redefining the landscape of retail inventory management? Do you want to be part of a company revolutionizing modern retailing? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Inventory Operations is a pivotal capability in leading this transformation. Be a change leader at Nordstrom as we continue modernize our Inventory capabilities.

Nordstrom is looking for a Senior Manager Program Management, Inventory Optimizations - Returns. This role will support our Returns program which encompasses the end-to-end journey of customer returns, from the point in which a customer initiates a return to when we’re either able to restock that unit or determine an alternative path (e.g., return to vendor). The position has significant importance for the company as flexible customer returns are core to Nordstrom’s DNA and returned product is a sizable source of our goods available for sale. This leader’s primary charge will be to leverage our returns source of goods to increase profitability by improving the operational systems and processes that support returns conditioning, processing, and positioning (longer-term). Returns are a foundational retail capability that require continuous management and advancement. In this role, the leader will:

• Improve the systems, processes, and monitoring of our returns conditioning guardrails to increase profitability.
• Optimize returns processing systems and processes, to decrease human decisioning, reduce touches, increase controls, and prevent loss.
• Establish program action items and KPIs, monitor progress, adjust in-year as required, and share out regular updates with key stakeholders.
• Support advancement of our returns technology “ROSE” to establish it as the enterprise-wide platform for all returns.
• Effectively integrate with related work tracks – e.g., Inventory Movement (Transfers), Return to Vendor, Product Exhaust, Inventory Loss, Autoclosures, Unsellables, Inbound Inventory, NextGen Warehouse Management System, Transform Management System, and more.

As a leader in the Inventory organization, the Sr Manager Program Management, Returns will be a critical connection point between Merchandising, Supply Chain, and Stores to understand their individual needs and responsibilities in return activities and establish systems and processes that will collectively advance our capability. This role will also be a key partner for our Product Management and Technology teams as they also support the advancement of our capability, including the need to deliver stronger visibility and traceability of returns across our network – aligning the physical, logical and financial inventory signals. You will have broad exposure throughout the enterprise and enormous impact to the business, driving change over the short, medium and long term.

Who you are?

• Proven ability to formulate a comprehensive program and execute against it
• Manage complexity and understand the systematic elements of issues; see the major connections, linkages, and interdependencies of teams
• Strong belief and experience in data-driven decision making
• Ability to drive long-term planning and short-term execution
• Effective at driving complex multi-stakeholder processes and cross-functional programs to desired results while successfully managing risk
• Strength in building trust and effectively collaborating with cross-functional partners
• Able to deliver compelling messages both written and verbally
• Set clear KPIs for your area of responsibility and drive successful execution of the fundamentals

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $126,500 - $210,000 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf