Job Description

Nordstrom Analytical Platform (NAP) is a real-time, event-streaming-centric analytical platform that provides high-quality, pre-stitched 360 views of our customers, products, inventory, customer service, fulfillment, logistics, and credit. The Data Platform & AI and Insights & Delivery organizations are responsible for bringing this vision to life.

The Data Platform and AI teams manage Nordstrom's data infrastructure and utilizes machine learning, statistical modeling, and deep analysis to solve critical problems facing JWN's customers and the organization. The Insights & Delivery teams source data from across the company, consolidate it at a single location, and generate insights that enable Nordstrom's data analysts, data scientists, leadership, and business users to make informed decisions and deliver exceptional customer experiences.

This Senior Technical Program Manager will lead and drive the programs under the two organizations above. The ideal candidate has experience in AI/ML or GenAI. In this role, you will collaborate with stakeholders from all functions within the company, exert influence across multiple teams within Nordstrom Technology, and develop insights that support business decision-making and enhance customer engagement at every touchpoint.

Read this first: We encourage you to apply even if you do not meet all the qualifications but feel you would be a good fit for the position. Nordstrom is an equal opportunity employer. We are building a diverse, inclusive workforce and hope you will join us!

A day in the life…

• Manage cross functional programs impacting enterprise that have complex requirements, high risk, and multiple dependencies.
• Drive the development and execution of the delivery roadmap, ensuring alignment with strategic goals.
• Collaborate with cross-functional teams, including engineering, design, product, and business, to establish a shared vision and requirements.
• Understand the relationship between technology and the business and how technology enables core capabilities and business unlocks.
• Utilize cost, risk, and work estimates to prioritize backlog items and shape the roadmap.
• Proactively propose adjustments to the roadmap when necessary to keep the program on track and achieve objectives.
• Champion a culture of continuous improvement, focusing on enhancing production stability and reliability.
• Effectively manage urgent issues while maintaining focus on important project work.
• Identify and mitigate project risks through proactive risk assessment and mitigation strategies.
• Influence stakeholders and manage dependencies to ensure the optimal overall solution.
• Measure success, gather data, and leverage insights to identify opportunities for growth and improvement.
• Handles urgent issues as they arise while continuing ongoing important project work, finding the right balance for the business in partnership with Product Management and Engineering Leadership.
• Seen as a subject matter expert, and able to appropriately represent technical details of their systems in a variety of contexts with a variety of audiences.

You own this if you have…

• A bachelor’s degree in related field preferred or equivalent experience
• 7+ years of Technical Program Management experience
• Demonstrated successful enterprise program delivery
• Management of programs with cross-functional stakeholders and VP-level communication
• Knowledge of SDLC and engineering best practices
• AI/ML or GenAI experience preferred

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $120,500-$220,500 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf