Product Safety Engineer II

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Are you passionate about making devices and technologies that work safely, efficiently, and seamlessly to achieve amazing things? If you love challenges, have a passion for creating safe innovative consumer electronic products, and have exemplary program management skills, we want you to join Microsoft’s devices organization.

Microsoft’s consumer hardware teams consist of progressive, diverse, and exceptionally creative professionals who design, test and manufacture some of the best-loved devices in the world. Our teams ship tens of millions of hardware products every year across the Xbox and Surface product lines. The Product Safety team, as part of the Devices Quality organization, strives to make sure all new products are safe, identifying potential hazards and assessing the associated risk. Our shared mission is to make sure all devices are safe, with no surprises.

The Product Safety team is seeking an experienced Product Safety Hardware Engineer who will be responsible for driving the end-to-end safety of our consumer hardware products, from conceptual design and component or material selection, to assembly and repair. As a subject matter expert on safety risk assessment, you will champion the identification, implementation, and continuous monitoring and improvement of safety critical parameters and processes (i.e. battery integration, material assessments, process qualification and validation, and change management), and provide effective guidance to development teams when faced with a design choice, a bug, or a field failure.

We are looking for a passionate, curious, and high-energy individual with a passion for creating innovative hardware products and ensuring that all product safety requirements are met, while always looking at the big picture and providing clear, timely, and effective guidance to internal and externals stakeholders. We see this as a dynamic role as it will not be dedicated to a single project, device, or technology; by having access to multiple product lines, it will allow you to substantially expand your expertise in product safety and risk management, hone your communication and negotiation skills, and become a trusted SME. This role is based in our Taipei office, and you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Required Qualifications

• Bachelor’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 2+ years technical engineering experience
  • OR Master’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field
  • OR equivalent experience.
• Strong program management, time management, effective prioritization and organizational skills
• Solid statistical analysis skills, familiar with tools like Minitab, JMP
• Strong DFMEA, PFMEA and Statistical Process Control (SPC) experience; ability to lead related action(s) as required.
• Strong communication and collaboration skills to work with people from a variety of technical backgrounds, with high adaptability.
• Understanding how to communicate difficult or sensitive information tactfully and effectively across matrixed organizations.
• Fluency in English (written and spoken) and ability to speak/read in Chinese (Mandarin).

Preferred Qualifications

• Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience
  • OR Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience
  • OR Doctorate Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field\
  • OR equivalent experience.
• 3+ years of Systems Engineering experience and knowledge of Design for Six Sigma principles, tools, and processes.
• Expert working knowledge of FMEA, and Hazard Analysis and Risk Assessment.
• Familiarity with International and UL Safety standards for Information and Communication Devices and Subcomponents
• Experience with data analytics and BI tools (Tableau, powerBI) and agile project management software (Jira, Azure DevOps).

• Work closely with in-house and partner Development Teams, ensuring that Product Safety requirements are communicated and actively addressed in the early development stages, up until successful implementation.
• Guide the Dev program team through safety risk reviews and participate in FMEA sessions, identifying ways to eliminate a given hazard or mitigate its risks.
• Design and conduct experiments to validate assumptions or evaluate the risks associated with a new technology, user group, or failure mode.
• Brief the program and business leadership team as part of escalations or as needed to support business decisions.
• Track and report status and deliverables of Product Safety requirements in various development programs.
• Work with manufacturing partners, vendors and component suppliers to track availability and the status of test samples, and/or progress of Product Safety tests.
• Drive the Critical to Safety (CTS) workstream with Development Teams, consolidate and review relevant information with partner and internal stakeholders, and ensure successful transition to manufacturing sites in collaboration with in-region stakeholders.
• Work closely with Factory Management, attend and/or conduct production line audits (bring up and mass production).
• Actively supporting in-region witness testing efforts, identify test resources and opportunities, including the supervision of vendor activities to ensure timely execution of test(s) and assessment(s).
• Collaborate with other Product Safety Engineers on requirements and translate those into actionable vendor tasks; proactively identify and resolve potential obstacles.
• Use knowledge of process capability analysis for electronic component production; as required, closely collaborating with U.S.-based Product Safety, Reliability, Designed-for-Excellence, and Battery Teams during early product concepts.
• Participate in component vendor selection activities and drive qualification plans according to Product Safety Requirements and Specifications.
• Serve as peer reviewer of safety assessments performed by other members of the product safety team.
• Own and update internal specifications and SOPs to capture lessons learned during programs and provide training to other internal and external teams.
• Embody Microsoft’ Culture and Values