Regional IT Program Manager

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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional IT Program Manager.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional Datacenter Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Qualifications

Required Qualifications:

• At least 3 years project management experience across large complex, cross-functional organizations

• At least 3 years experience in data center-related functions for large enterprise organizations.

• Must have prior experience in leading large projects end-to-end.

• Experience working with network technologies including TCP/IP, LAN/WAN, Routing, and Switching.

• Ability to travel up to 25% of the time.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor’s degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience in project or program management and/or large-scale networks

• Experience delivering large network or other IT hardware projects.

• Experience in structured process improvement and efficiency gains (e.g., Six Sigma, Kaizen, etc.)

• 3+ Years experience in the development of tools and apps utilizing Query Languages, Power Apps, Power BI, Power Automate, Azure DevOps, Sharepoint, Dynamics.

• Networking certifications (e.g. CCNA, CCNP, etc.)

• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)

• Project or program management certifications (e.g. PMI, etc.)

Responsibilities

As a successful Regional IT Program Manager, your performance objectives include:

• Analyse and interpret project data to provide recommendations and strategic recommendations for datacenter-related operations models, support, and implementation plans.

• Document and improve processes around planning, implementation, operations, confidentiality, security, and compliance to ensure the work that is being done is securely, compliantly, efficiently, and per standards.

• Participate in technical communities to stay informed of best practices and changes within the broader discipline and share them with the organization.

• Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiency and productivity.

• Create and maintain a program to identify best practices, design process and procedure documents, and socialize those across the APAC Region.

• Create lessons learned documentation, best practices, and innovations on existing process/procedures and tools to improve efficiencies and productivity in post-RNI activities.

• Utilize your knowledge to train, equip, and empower local teams to build and maintain a network which will support their campus through its entire lifecycle.

• Collaborate with other DC Ops Regions and global teams to align deployment and operational processes and procedures globally.

• Empower a culture of safety, security, and compliance in all aspect of data center activities.

• Collaborate directly with site management and third-party vendors at new campuses and data centers to align best practices and deliver new locations quickly and reliably.

• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.

• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

Skills & capabilities that are critical to success include:

• Utilization of critical thinking skills to conceptualize complex business problems and their solutions.

• Independently execute projects that help our site teams understand the findings and translating them into action to benefit our Datacenter Operations.

• Leading programs to align strategies, strategic plans, and solutions-sets between the customer, internal groups, and Datacenter Operations.

• Demonstrating structured thinking, planning and the ability to execute by collaborating and working through others (teammates, SMEs and leadership teams) and influencing without authority.

• Communicating effectively and concisely with stakeholders and leaders about our programs and objectives.