Business Support Engineer
Meta
Other Engineering, Customer Service
Menlo Park, CA, USA
USD 109k-165k / year + Equity
Posted on May 7, 2025
Business Support Engineer
Menlo Park, CA • Seattle, WA • Full Time
Meta
Generative AI
Artificial Intelligence
Engineering
Solutions Engineering
Meta is embarking on the most transformative change to its business and technology in company history, and Business Support Engineers will be at the forefront of this evolution with our business AI platform. We are looking for an engineer to play a key role in providing technical support to Meta’s partners with a true motivation for customer service and desire to improve the experience. We strive to continuously improve our products through development, fixes, and recommendations for our products to deliver a great experience for our customers and users. As a Business Support Engineer, you will understand industry trends, our partner's network evolution roadmap and its implication to our product roadmap. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate AI for business products into their offering.
Business Support Engineer Responsibilities
- Provide continuous proactive and reactive engineering support for our business partners that use our AI products, ensuring a high level of satisfaction from our service
- Apply relevant AI and machine learning techniques to build and launch generative AI solutions using Meta’s Llama and other state of the art Large Language Models (LLM)
- Develop and maintain performance monitoring systems for infrastructure and operations to ensure our business partners’ integrations are highly available
- Develop and troubleshoot large-scale distributed systems that run our business AI infrastructure as well as partner specific integrations that utilize our platform
- Analyze complex datasets for large-scale distributed systems to troubleshoot and improve our systems
- Work directly with Platform and Infrastructure teams to investigate and properly assess reported issues and agree on fixes to be taken for continuous improvements in our products and deployments
- Proactively analyze information to identify specific trends/opportunities and recommend appropriate tactical improvements, anticipate future business needs to improve the overall support experience and share this knowledge across the team
- Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
- Create clear and concise documentation, including technical specifications, best practices guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders internally and externally
- Effectively evaluate priorities and/or the direction of a certain project when needed by identifying where we can pause, remove roadblocks,stop pieces of work and/or reprioritize resources
- Provide 24/7 on-call support coverage via rotation schedule (including some weekends)
Minimum Qualifications
- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
- 5+ years of experience in software engineering, support engineering, reliability engineering or related field
- 3+ years of experience in one or more of the following areas: machine learning, recommendation systems, natural language processing, data mining, artificial intelligence, AI-Infrastructure, or related technical field
- Experience with the full web stack, REST Application Programming Interface (API), Python, PHP/Hack, JavaScript/React development along with debugging and bug management support
- Knowledge on fine-tuning and optimizations of PyTorch models and with at least one LLM such as Llama, GPT, Claude, Falcon, etc.
- Experience in communicating and creating technical documentation for business and technical audiences
- Experience assessing, analyzing, and resolving operational issues using data analysis (SQL)
Preferred Qualifications
- Hands-on experience working with large language models and AI agents
- Experience building cloud solutions on any cloud
- Experience with Open Source cloud stacks like Kubernetes, Kubeflow, Docker containers
- Data science background and experience manipulating/transforming data, model selection, model training, model optimization and deployment at scale
- Spanish language skills are a plus
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$109,000/year to $165,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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