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The Project Manager, Strategic Engagement on our Biologics Program Operations Team is responsible for all aspects of the development and implementation of projects and programs for McKesson's internal specialty pharmacy group that dispenses oncology and rare disease medications to patients. Work in this role involves coordinating implementation activities with our external drug manufacturing clients, as well as internal department and cross-functional teams. You'll focus on the end-to-end delivery of a product or program from the design process through a finished state for internal/external customers. Provides a single point of contact for projects.

Key Responsibilities:

• Takes projects from original concept through final implementation

• Interfaces with all areas affected by the project, including customers, client services, and various departments (e.g., marketing, technology, operations)

• Oversees and coordinates all aspects of the project and serves as project manager between clients, line management, and internal and external resources

• Plans and directs schedules as well as project budgets

• Assesses project issues and risks and develops resolutions to meet productivity, quality, and client-satisfaction goals

• Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports

• Conducts project meetings and is responsible for project deliverables

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables

• Recommends and takes action to direct the analysis of and solution to problems

Account/Project Management:

• Drives collaboration across all Biologics Program Operations Team, which includes representatives from Quality, Pharmacy Services, Marketing, Sales, Legal, Business Development, Human Resources, Finance and Accounting, and Business Intelligence

• Monitors monthly performance against service level agreements and develops a plan for corrective action if service levels are not met

• Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary

• Interacts with all internal departments to assist as needed in providing business understanding

• Ensures timely delivery of reports according to program SLA’s

• Verifies the reasonability of data before client release

• Understands, evaluates, and interprets data in order to accurately summarize the meaning of information to the customer

• Manages project timeline, cross-functional teams, and interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team

• Identifies project priorities with customers and communicates priorities to the internal team

Financial Management:

• Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met

• Understands contractual obligations and negotiates incremental contractual arrangements after program go-live

• Ensures the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to the manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from the finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation

Customer Relationship Management:

• Responsible for overall customer satisfaction with the pharmaceutical client. Acts as the primary point of contact for the client related to projects and project status information

• Manages client expectations regarding the delivery of services

• Provides the customer with proactive consultative services on process improvement, revenue-generating, and cost-saving opportunities

• Responsible for all written and verbal (non-sales and non-IT specific) communication to the client

• Prepares and delivers Quarterly Business Reviews to the client on the state of the business and outlines opportunities for enhancement, growth, efficiency, etc.

Workforce & Administrative:

• Monitors team tracking on customer projects

• Provides status reports to ensure senior-level management visibility to program operation

• Builds a team environment with internal partners

• Manages conflict resolution to ensure successful/productive project to program operation

Minimum Requirements:

• 4-degree in a related field or equivalent experience (advanced degree, MBA or MHS is highly preferred), and typically requires 4+ years of relevant experience

Critical Skills:

• 4+ years of business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution, or Management Consulting is preferred

• Collaborative, customer-focused, and able to create visible value to the client and within the organization

• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

• Advanced project management and organization skills

• Detailed understanding and experience with process documentation and improvement

• Analytical ability to take an opportunity, notice trends, research, and suggest solutions to the customer

• Experience with Microsoft Office Suite, including Visio and Project. Advanced skills in Microsoft Excel and PowerPoint

• Excellent verbal and written communication skills

• Ability to develop strong team relationships and bring individuals together to focus on team goals

• Excellent time management/organization skills

Travel:

• 10% travel may be required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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