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Manager, Technical Program Manager



IT, Operations
O'Fallon, MO, USA
Posted on Thursday, June 27, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Technical Program Manager

The Decision Management Program (DMP) is an internal product suite that enables intelligent decisions for market facing products. This program provides sophisticated, industry-leading intelligence with a range of capabilities that structure and apply complex business logic across the payment journey and beyond to inform and accelerate decisions at scale. This is achieved by leveraging supercomputing capabilities, AI technologies, a streaming big data cluster, high speed in-memory data caching, APIs, & UIs to enrich data and provide real-time decisions.

• Lead a global team of individual contributors who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work
• Drive overall release management strategy and teams inside and outside of your organization to deliver the expected results
• Build and cultivate strong internal relationships
• Manage escalations
• Actively encourage the development of your technical staff
• Learning performance improvement management and holds team members accountable for performance
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones
• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements

All About You
• Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred.
• Proven track record in technical program management, with hand on experience in a leadership role.
• Proven track record of successfully delivering complex technical projects, release management and programs, with both Product and Engineering driven initiatives.
• Experience with tools such as Aha, Jira, Confluence, Tableau, and DOMO.
• Proven track record of data driven decision making and applying continuous improvement methodologies across teams, improving release management processes
• Experience in an Agile environment and delivery methodologies such as Scrum and Kanban.
• Excellent communication, leadership, and stakeholder management skills, with the ability to influence and drive consensus across cross-functional teams.
• Experience leading and developing high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and stakeholders

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $112,000 - $187,000 USD