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Manager, Product Management-Technical



IT, Product
O'Fallon, MO, USA
Posted on Wednesday, June 5, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management-Technical


· Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases – person-to-person, business to business, disbursements, remittances and merchant payments. With our technology and expertise we are making sending money safe, simple and fast.

· The Director, Mastercard Send, Product Development, will lead initiatives and partners with cross-functional global stakeholders (Product, Operations & Technology, Service Management and Regional Mastercard Send Product Managers) to ensure that Mastercard offers competitive and innovative solutions to solve real market problems.

· Manages the development of operational processes and procedures including process for new market deployments, customer implementations and platform management
· Provides ongoing management and documentation of system / platform descriptions and functionality to ensure consistent usage

o Have you ever managed services that touch multiple products on a global scale?
o Are you motivated to be a part of driving a world beyond cash?
o Do you have experience in developing products and services and partnering with cross-functional stakeholders globally?

· Leads the development and management of platform capabilities for Send on Mastercard core network and API platforms. In particular support programs related to Send and QR business, managing the product lifecycle including product design, creation of business and functional requirements, documentation, training, project management, and on-going product development
· Consult as a Product Knowledge Leader for Send, MPQR programs to be enable with partners , to effectively identify needs, recommend solutions, define requirements and develop / deliver the right products to solve market problems
· Partner closely with regional leads, customers and internal stakeholders to develop and maintain the development roadmap to guide future investment and ensure strategic alignment
· Define the necessary capabilities, prioritize delivery and write business requirements in order to deliver the Send platform
· Work closely with a cross-functional team to lead product development efforts that cross between waterfall and agile workflow, identify synergies, propose the most efficient solutions, and resolve issues in a timely and cost effective manner
· Interface with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and reducing time to market
· Capture product capabilities and translate into customer facing implementation guides
· Educate Product Management, Regional Product Sales, Product Delivery and Account Management teams on features and technical aspects of Mastercard Send processing and on-behalf-of platforms
All About You

· Extensive product management and development experience in the global payment industry with preferred knowledge and background in money transfer and remittances
· Established business technical expertise in the development of integrated product solutions spanning multiple product categories
· Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
· Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external customers
· Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision
· Knowledge and experience with agile methodology for product development
· Superior oral and written communication, problem solving, product documentation, and product development skills
· In-depth knowledge of Mastercard authorization, clearing and settlement systems and processes preferred
· Strong business acumen coupled with a customer focus and analytical skills
Ability to interact effectively at all levels and team with internal and external business partners

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD