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Senior Technical Program Manager



IT, Operations
O'Fallon, MO, USA
Posted on Saturday, May 18, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager

Mastercard is looking for a Senior Technical Program Management (TPM) to define/implement/operate a high performing TPM organization with a focus on End-to-End Service Delivery, road mapping, dependency and risk management, capacity planning, and stakeholder communications. This role will be the face of SD organization and help mature internal working relationships with the Commercial Solutions organization and implement an operating model to effectively provide oversight and delivery against our prioritized commitments.

Our Service Delivery Team is a customer engagement platform empowering our global brands to forge stronger and more profitable customer relationships. We partner with program owners and development teams to drive innovative technology and services. Headquartered in O’Fallon, MO our customers operate across multiple locations.

• Senior Technical Program Managers (TPMs) responsible for driving technical initiatives and projects.
• Collaborate with product managers, Infrastructure Engineering teams, and stakeholders to define project scope, goals, and deliverables.
• Identify and mitigate risks, dependencies, and roadblocks that may impact project delivery.
• Facilitate communication and alignment across cross-functional teams, ensuring transparency and accountability.
• Drive continuous improvement initiatives to optimize processes, tools, and methodologies.
• Provide leadership and mentorship to TPMs, fostering a culture of collaboration, innovation, and excellence.
• Establish key performance indicators (KPIs) and metrics to measure the success and impact of technical programs, tracking progress and making data-driven decisions.
• Act as a liaison between technical teams and non-technical member, facilitating collaboration and managing relationships to achieve project objectives.
• Conduct regular program reviews and retrospectives to assess project performance, identify areas for improvement, and implement corrective actions as needed.
• Lead the resolution of escalated issues and conflicts, fostering a positive and collaborative work environment focused on problem-solving and teamwork.
• Serve as a key point of contact for Commercial Solutions and Service Delivery, providing regular updates and insights on program status, risks, and opportunities.

All About You:
• BS in engineering, computer science, or related discipline equivalent.
•Technical program delivery experience including time developing and testing software.
• Proven track record in technical program management, with hand on experience in a leadership role.
• Proven track record of successfully delivering complex technical projects and programs, with both Product and Engineering driven initiatives.
• Experience with tools such as Aha, Jira, Rally/ALM, Confluence, Tableau, and DOMO.
Proven track record of data driven decision making and applying continuous improvement methodologies across teams.
Experience in an Agile environment and delivery methodologies such as Scrum and Kanban.
Advanced technical program delivery experience including time developing software and developing people.
• Excellent communication, leadership, and stakeholder management skills, with the ability to influence and drive consensus across cross-functional teams.
• Experience leading and developing high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and stakeholders.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.