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Senior Product Manager - Technical



IT, Product
Boston, MA, USA
Posted on Monday, May 13, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Product Manager - Technical

Mastercard’s SessionM is seeking a dynamic and experienced Senior Product Manager - Technical to join our innovative team. The Senior Product Manager - Technical will be responsible for leading the development and implementation of technical solutions that enhance customer engagement and our loyalty platform. This role offers the opportunity to work on innovative projects, collaborate with cross-functional teams, and drive impactful results.

SessionM, a Mastercard Company, is a customer engagement platform empowering global brands to forge stronger and more profitable customer relationships. We partner with brands to drive marketing transformation through innovative technology and services. We are headquartered in Boston with offices around the world including Prague.

• Lead the product development lifecycle, from concept to delivery, ensuring alignment with business goals and customer needs.
• Collaborate closely with cross-functional teams, including engineering teams, to translate technical requirements into actionable plans and deliverables.
• Partner with customers, the sales team, and product managers to contribute to the strategies, roadmap planning, design choices, and backlog creation necessary to deliver high-profile new features and capabilities.
• Drive the value creation of a feature through the full stack or lead initiatives that span multiple teams and integrations.
• Act as the voice of the customer, ensuring that customer needs and feedback are incorporated into product development decisions.
• Contribute product strategy and vision, identifying opportunities for innovation and differentiation in the market.
• Contribute to the product roadmaps and release plans, incorporating input from stakeholders and cross-functional teams.
• Monitor and analyze product performance metrics, identifying areas for improvement and optimization.
• Communicate product updates, roadmap changes, and project status to stakeholders.
• Stay informed about industry trends, emerging technologies, and competitive developments, leveraging insights to inform product strategy.

All About You:
• Proven experience in product management, with a focus on technical products and solutions.
• Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms' capabilities and underlying technologies.
• Proficiency in grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog.
• Familiarity with SQL, coupled with first-hand experience in developing against APIs.
• Proven track record as an end-user of Developer- focused solutions, to effectively bridge the gap between technical and business requirements in a dynamic and collaborative environment.
• Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams.
• Proven track record of successfully leading cross-functional teams and delivering complex technical projects on time and within budget.
• Strong understanding of software development methodologies, including Agile/Scrum, and experience working in an Agile environment.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organization.


Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Boston, Massachusetts: $114,000 - $182,000 USD