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Senior Specialist Product Manager, Loyalty Operations



Product, Operations
purchase, harrison, ny, usa
Posted on Saturday, May 11, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialst Product Manager, Loyalty Operations

Who is Mastercard?

What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.

Loyalty Solutions provides a wide range of products and services to financial and non-financial institutions/merchants to help them grow their business profitably and differentiate their Mastercard products in the marketplace. Loyalty Solutions’ issuer and merchant value propositions include Loyalty program management, new products & services, Rewards and Offers platforms, Benefits and Insurances, digital enablement, and servicing platforms.

Roles & Responsibilities:
The Global Loyalty Product team is looking for a Senior Product Specialist to support Mastercard Smart Subscriptions product launch and scale. This role offers an opportunity to lead and engage in many aspects of product enablement, client implementation, & operations including capturing client feedback, implementing new features, assisting with testing updates and improving existing workflows. This role would help evolve the product features and technical operations to drive efficiency and scale of the platform across markets. The position demands excellence in project management, communication, and cross-functional collaboration, as well as advanced technical skills. The role will be based in Purchase, New York.

Position responsibilities

Key responsibilities include:
• Contribute to product and technology strategies, design choices, and execution plans.
• E2E solution design & implementation for customer onboarding (for 1:1 and 1: Many deals)
• Lead operational support for all new and existing onboarded customers (incl. analytics, performance, technical and operational support, issues resolutions)
• Support/manage queries related to product changes/updates/adding new functionalities.
• Supports new product / new market enablement activities for regions.
• Serve as Product Owner in scrum environment to manage product intake requests, build product backlog, and support joint product technology roadmap.
• Validate technical delivery and ensure that output complies with definition-of-done and is fit-for-purpose with quality and stability.
• Manage external and internal escalations and assess alternatives to resolve.
• Work with Technical Program Managers, Developers, UX designers, and internal customers to define the business requirements.
• Collect and share user stories with engineering teams.
• Identify issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues


• 3 – 4 years related work experience in product development, product operations, project management, customer facing engineering roles.
• Experience with launching new products a plus.
• Must have performed in an environment with evolving roadmaps tied closely to customer insights and feedback.
• Proficiency with JavaScript in particular experience with a UI framework AngularJS.
• Strong analytical skills desirable.
• Business Acumen with the ability to provide solutions that drive positive results to the customer and Mastercard.
• Passion for technology, B2B payments and strong desire to always be learning.
• Knowledge of Figma Prototyping is a plus.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.