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Program Manager, Community Safety

Lyft

Lyft

Operations
San Francisco, CA, USA
Posted on Wednesday, May 1, 2024

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for a Program Manager who can drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. The ideal candidate is a problem solver who makes things happen around them by setting clear goals and inspiring teams to deliver. You are both strategic and tactical and do what it takes to successfully deliver key programs that have a material impact on the business.

The focus for the Community Safety team is making riders and drivers feel safe and comfortable while riding or driving with Lyft and ensuring that our riders and drivers make it safely to their destination every time. From prevention to intervention and accountability, the Community Safety team ensures that the Lyft community continues to be trusted and inclusive. Within this team, we’re hiring a Program Manager who will be responsible for managing our Safety portfolio across the whole company, partnering with other teams to create safety solutions for all our customers. You will work across teams to shepherd and manage the delivery of safety projects to completion. You’re savvy at connecting the dots, being a trusted partner to cross functional peers at Lyft. You’ll be a leader within the Safety organization and an advocate for Safety at Lyft.

Responsibilities:

  • Understand Safety core features and products inside out, and work with the teams to help set goals and trajectory
  • Provide up to date visibility into current projects, team utilization, project health and priorities
  • Manage deliverables in an accurate and timely fashion
  • Serve as trusted partner to Safety leadership across the organization
  • Collaborate, communicate, and negotiate with product managers, engineers, policy partners, and legal team members at all levels across the organization
  • Lead biannual planning and prioritization with cross functional teams, balancing multiple inputs and needs
  • Shape, drive and document processes and tools for effective team workflows and collaboration
  • Participate in and facilitate project reviews, prep, and post-mortems

Experience:

  • 5+ years of experience in a combination of strategy and operations roles, with a strong foundation in Trust & Safety preferred but not required.
  • Strong project management and leadership skills. Adept at cross-functional collaboration, building consensus, and creating a shared project plan across multiple teams.
  • Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction.
  • Able to influence, negotiate and inspire others in a matrixed environment. Excellent organization, planning skills, and attention to detail
  • Propensity to ask insightful questions, conduct thorough research, and understand both high-level strategy and ground-level tactical needs.
  • Ability to dive deeply into a problem and quickly assess risks and dependencies
  • Intellectually curious, detail-oriented, and driven to make an impact on the business.

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $104,000 - $130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.