Enterprise Platforms Product Delivery Manager
JPMorganChase
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Columbus, OH, USA
Posted on Jul 11, 2024
Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in [Insert team name or sub-LOB], you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Develops a deep understanding of user journeys across all workplace technology interactions and assigned user segments, and then leads teams across the firm to develop solutions via a coordinated roadmap and backlog
- Assists with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, SMEs, Operations, Technology)
- Manages internal partner expectations with consultative advice regarding technical aspects of solutions
- Oversees the project governance process, reporting out and presenting on project status to senior stakeholders
- Leads the full life cycle of pilot client implementations, including setup and testing, ensuring a successful end-to-end client experience during product implementations of varied complexity
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Advanced knowledge of the product development life cycle, design, and data analytics
- Deep knowledge of workplace technology standards, industry trends, and emerging technologies
- Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management
- Practical experience in managing agile, cross-functional teams, often through influence
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Proven experience of building solid, cohesive partnerships with the business, operations, technology, and other key stakeholders
- Proficient knowledge of the product development life cycle, design, and data analytics
- Proficiency in Confluence and JIRA
- Proficiency in Microsoft Word, Excel, and PowerPoint
This job is no longer accepting applications
See open jobs at JPMorganChase.See open jobs similar to "Enterprise Platforms Product Delivery Manager" Ellis H-1B.