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Enterprise Platforms Product Delivery Manager

JPMorganChase

JPMorganChase

Product
Columbus, OH, USA
Posted on Thursday, July 11, 2024

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in [Insert team name or sub-LOB], you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Develops a deep understanding of user journeys across all workplace technology interactions and assigned user segments, and then leads teams across the firm to develop solutions via a coordinated roadmap and backlog
  • Assists with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, SMEs, Operations, Technology)
  • Manages internal partner expectations with consultative advice regarding technical aspects of solutions
  • Oversees the project governance process, reporting out and presenting on project status to senior stakeholders
  • Leads the full life cycle of pilot client implementations, including setup and testing, ensuring a successful end-to-end client experience during product implementations of varied complexity
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Deep knowledge of workplace technology standards, industry trends, and emerging technologies
  • Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management
  • Practical experience in managing agile, cross-functional teams, often through influence
Preferred qualifications, capabilities, and skills
  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Proven experience of building solid, cohesive partnerships with the business, operations, technology, and other key stakeholders
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Proficiency in Confluence and JIRA
  • Proficiency in Microsoft Word, Excel, and PowerPoint